すべての求人情報 顧客サービス、アフターサービスアシスタント

Mission Statement: 経験豊富で自立心のあるカスタマーサポートスタッフを募集しています。時計やジュエリーブランドに関する電話およびメールでの問い合わせ対応、修理依頼の入力、および関連する事務作業を担当します。分野が異なっていても、ラグジュアリービジネスに携わり、一流のサービスとホスピタリティを理解し提供できる方を求めています。 Responsiblities: 問い合わせ対応 当社ブランドの時計やジュエリーの修理に関する問い合わせ窓口 (修理受付、内容説明、納期、修理費用情報) 商品に関する問い合わせ対応（カスタマーセンター機能） アフターサービスに関する社内問い合わせ窓口着信の特徴: エンドユーザー、時計小売店（顧客）、直営ブティック、社内卸売部門からの着信 お客様からの問い合わせに対する第一対応修理受付入力業務 顧客情報および製品情報（製品番号、シリアル）をシステム（SAP）に入力 修理時計と請求書の受領確認、故障修理状況のまとめとシステムへの入力 書類や郵便物の仕分けなどの事務作業Eコマース関連業務 商品関連の問い合わせ対応 スイス本社との確認

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All. OPERATIONS We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world. THE ROLE We are looking for a Customer Service Advisor (Japanese Speaker) - Fixed-term contract, to work in a very and relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Supervisor, you will gain excellent experience, which will broaden as the team grows. You will have main responsibility to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel. WHAT YOU'LL DO Respond to Customer Inquiries through several channels (Email and Telephone); Provide information with regards to products and services and other related inquiries; Be the face of Farfetch to our customers and partners alike.WHO YOU ARE Experienced in customer service (>1 year), in a fashion environment; Good English reading skills (TOEIC 700); Fluent in Japanese (mandatory); Proficient in the use of IT systems, both customer service specific and windows packages; Experience with written skills; Experience with listening; Knowledgeable of fashion/fashion brands; Exceed customers' expectations.REWARDS & BENEFITS Generous Annual Leave entitlement Flexible working environment and more!EQUAL OPPORTUNITIES STATEMENT FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

Summary: LVMH ウォッチ・ジュエリー・ジャパンは、卓越したジュエリーと時計製造の伝統で知られるメゾン、ショーメのカスタマーサポートセンター ブランドアンバサダーとして、意欲の高い方を募集しています。採用される候補者は、目の肥えた顧客にとって重要な連絡窓口となり、一流のサービスとホスピタリティを提供する責任を負います。この役割には、電話およびメールによる問い合わせ管理、修理依頼の処理、関連する事務業務の実行が含まれ、積極的な顧客エンゲージメント、販売サポート、Eコマース統合へと継続的に発展していきます。ラグジュアリービジネスの原則を深く理解し、たとえ異なるラグジュアリー分野の出身であっても、常に卓越した顧客体験を提供できる方を求めています。 LVMH Watch & Jewelry Japan is seeking a highly motivated Customer Support Center Brand Ambassador for Chaumet, a Maison renowned for its exquisite jewelry and watchmaking heritage. The successful candidate will be a pivotal contact point for our discerning clientele, responsible for delivering first-class service and hospitality. This role encompasses managing phone and email inquiries, processing repair requests, and executing related administrative duties, with a continuous evolution towards proactive customer engagement, sales support, and e-commerce integration. We are looking for an individual with a deep understanding of luxury business principles and the ability to consistently provide exceptional customer experiences, even if their background is from a different luxury sector. Main Responsibilities: この役割は、カスタマーサポートセンター（CSC）の成長と拡大を反映し、3つの異なるフェーズを経て進化します。 フェーズ1：主要な問い合わせ管理と社内サポート 顧客からの電話問い合わせ：ウェブサイトの連絡先を通じて寄せられる顧客からの問い合わせに効率的に対応し、主要な連絡窓口として機能 顧客からのメール問い合わせ：ウェブサイトを通じて顧客から受信したメール問い合わせに迅速かつ専門的に対応修理問い合わせ管理：ショーメの時計やジュエリーの修理に関する問い合わせに対応し、修理受付、プロセスの説明、納期提供、修理費用の通知 製品問い合わせ：在庫状況を含む一般的な製品問い合わせに対応する専門のカスタマーセンターとして機能顧客クレーム解決：顧客クレームの最初の窓口として、プロフェッショナリズムと共感を持って問題を解決社内問い合わせデスク：ブティックおよび社内オフィスチームに対し、アフターサービス（主に時計）に関する内部問い合わせサポートを提供 事務サポート：書類の整理や郵便物処理などの事務作業 フェーズ2：積極的なアウトリーチと販売サポート アウトバウンドキャンペーンコール：さまざまなキャンペーン向けのアウトバウンドコールイニシアチブに参加し、顧客と関わり、ブランドメッセージや特定のオファーを促進 クライアンテリング/セールスコール：クライアンテリング活動および販売志向のコールに従事し、取引を促進するための支払い処理方法を理解し、適切に対応 フェーズ3：Eコマース統合と高度な販売 チャット問い合わせ：ライブチャット（利用可能な場合）を介して顧客からの問い合わせを管理し、対応 Eコマース問い合わせ：注文状況、オンライン提供に特化した製品情報、ウェブサイトのナビゲーションなど、Eコマースプラットフォームに関連するすべての問い合わせに対応 電話注文システム（セールスコール）：専用の電話注文システムを利用してセールスコールを処理し、顧客が電話で直接購入を完了できるようにする

Mission Statement: To provide each of the brands of LVMH Watch & Jewelry with the best services defined under Customer Service responsibilities by improving the quality of the services and productivity of the operation as well as motivating and developing Customer Service personnel. CSL (Customer Service & Logistics) is one of the divisions of W&J SSC (Shared Service Center), providing service of Customer Support, Before Sales Service, After Sales Service for Watches and Jewelry such as TAG Heuer, Zenith, Hublot, Chaumet, Fred and Bulgari imported from Headquarters in Switzerland, France and Italy. This position is a leadership role of Customer Service in the CSL organization. Preparation and execution of the strategic plan of quality and productivity improvement plans: Define Customer Service strategy and action plans, in line with Brand strategy, and implement the plans on a timely basis Prepare budgets and forecast and other related reports. Prepare a monthly status report to monitor the performance of Customer Service operation, and take the actions based on the analysis of the performance. Manage Customer Service expenses and capital spending within the budget. Management of relationships and development of partnerships with Brand. Establish day-to-day communication with Brand to ensure the operation meets the needs of the Brand. Collaborate with Brand to develop and implement the projects. Management of Customer Service employees Coach, guide and motivate Customer Service Define objectives and evaluate their performance Key focus of managing each function in Customer Service is as follows: Customer Support Center/Order Taking – Ensure that the interface with consumers and customers are effective and efficient with the high level of services. ASS – Ensure that the services in terms of quality and speed are the best among the competitors.

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD . As the Customer Experience Supervisor, you will oversee and optimize YETI Japan's customer experience to ensure the highest level of satisfaction. As the founding member of our customer experience team, you will build and maintain YETI Japan's customer experience program and collaborate closely with ecommerce and operations teams to support online and wholesale customers. Responsibilities: Customer Service Strategy Partner with Sr. Manager to develop and implement customer service strategies, policies, and procedures for a seamless experience. Analyze customer feedback and service metrics to identify improvement opportunities and shape YETI Japan's premium customer experience. Stay current on industry trends, technology, and best practices to enhance service delivery. Customer Issue Resolution Handle escalated inquiries and complaints promptly, ensuring best-in-class resolution. Collaborate with internal teams (operations, logistics, ecommerce) to troubleshoot complex issues. Respond to customer inquiries across multiple channels (tickets, phone, chat) with accuracy and timeliness. Quality Assurance & Content Monitor and evaluate customer interactions for quality and compliance. Conduct regular performance reviews and implement improvement plans. Perform website quality assurance and assist with category/product page updates. Work to improve FAQ and customer service content pages for clarity and usability. Process & Technical Support Create and manage JIRA tickets for issue tracking and resolution. Assist with UAT (User Acceptance Testing) and troubleshooting for new features or updates. Metrics & Reporting Develop and maintain KPIs to measure team effectiveness. Prepare regular reports on service performance and trends for management. Qualification & Attributes: 4+ years of experience as a Customer Service Manager or similar role in online retail Experience in DTC and wholesale customer service preferred Proficiency in customer service software, ticketing systems, and CRM tools (Zendesk ideal) Strong analytical, communication, and problem-solving skills Knowledge of ecommerce platforms and customer service best practices Leadership ability to inspire and develop a team Benefits & Perks: Click here to learn about the benefits and perks we offer at YETI. YETI is proud to be an Equal Opportunity Employer. Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/esg.html. All applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. YETI Applicant Privacy Notice YETI welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation in order to apply for a job, please contact us at [email protected].