TAPESTRY
Summary:
We are seeking a seasoned Network Engineer to oversee and implement new network infrastructure projects and solutions across our corporate offices and Coach & Kate Spade stores in Japan. The ideal candidate must possess the ability to manage network service providers and serve as a subject matter expert for Tapestry. Proficiency in both Japanese and English communication is essential for
this role.
Key Responsibilities:
- At least 5 years of relevant experience in supporting, managing and implementing Network Infrastructure projects and solutions.
- Measure, manage and review service providers performance and productivity relative to Service Level Agreement. Conducts and attend regular service reviews.
- Act as the SME (Subject Matter Expert) escalation support in troubleshooting, incident resolution, service requests fulfilment and root cause analysis activities
- Work with Internal IT Teams and service providers, to ensure the successful implementation of technology projects and store opening/relocation/closure
- Track and manage the IT hardware refresh and maintenance renewals and be able to negotiate with vendors
- Ensure infrastructure systems are stable, secure and performing optimally
- Deploy periodic security patches or upgrades to network devices
- Manages and resolves SIEM (Security Information and Event Management) alerts
- Experience in supporting overall IT Infrastructure systems: Active Directory, DNS, Networks, Web and End-user computing.
- Ensure support documentations are available and up-to-date. Conducts regular knowledge transfer activities with internal team and external partners
- Participate in store visits and identify service improvements or resolve network issues
- Be contactable on weekends and holidays in the event of a major incident/outage.
Our Competencies for All Employees
Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale
and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. http://www.tapestry.com/
Req ID: 121050
Education/Qualifications:
- Proficient in spoken and written English & Japanese
- Technical knowledge in supporting Networking technologies:
o Mandatory: FortiNet Solutions, Cisco Networks, MPLS, VPN, Routing, and Microsoft Technologies
o Good to have: CheckPoint Firewall, ForcePoint, Palo Alto, AWS Cloud Networking Technologies, Nutanix
Desired Skills
o Understanding and strong knowledge in Networking Technologies (WAN, LAN, VPN, Switching, Routing)
o Basic understanding of IT Service Management processes (Incident Management, Service Request Management, Change Management)
o Knowledge and experience in Cloud Networking Technologies
o Excellent project management, vendor management, communication and technical documentation skills
o Retail Industry / Lifestyle brand working experience
o Ability to suggest innovative ideas or solutions to improve the current environment
o High level of integrity and takes accountability of work
o Strong sense of responsibility, integrity and ownership
o Self-driven with a positive attitude towards change
IMPORTANT NOTES
- IT Organization is regionally structured in Asia and globally in North America
Our Competencies for All Employees
Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale
and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. http://www.tapestry.com/
Req ID: 121050
正社員
Tokyo
