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Guerlain (Japan) is looking for Fragrance Training Manager who will be responsible for developing and implementing training programs that enhance the knowledge, skills, and sales performance of Guerlain Beauty Ambassadors and Fragrance experts. This role plays a crucial part in ensuring that staff effectively represent and sell fragrance brands, ultimately driving sales growth and brand loyalty. This position will be reporting to Education & Development Director (Division Head), and located in Tokyo. MAIN RESPONSIBILITIES Curriculum Development Develop and implement effective training programs to enhance Beauty Ambassadors' (BAs') and Expert's productivity across client interactions, retailing methods, counter activities, and product knowledge, in accordance with Guerlain Academy guidelines and materials. Establish an annual training calendar synchronized with the marketing calendar and HQ guidelines, incorporating relevant marketing messages. Coordinate training availabilities with central/regional teams. Facilitate the Guerlain Academy module and updated brand workshops for MBC retailers. Support the maintenance of digital tools, including "Be Guerlain." Training Delivery Conduct interactive training sessions for BA's, Experts and Sales, utilizing various training methodologies (in-person workshops, online webinars, on-the-job coaching). Train expert-level BAs and conduct "Master Classes". Design and develop engaging and informative training materials (presentations, manuals, online modules, interactive exercises) covering topics such as fragrance families, fragrance notes, application techniques, sales strategies, customer service, and brand storytelling. Performance Evaluation Assist in assessments for the Expert program and other educational initiatives. Regularly assess training needs and tailor programs to address specific skill gaps and knowledge deficiencies. Stay up-to-date on industry trends, product launches, and competitor activities. Conduct strategic counter visits to provide on-the-job training for improved sales techniques and guide counter managers (CMs) on overall counter management, in collaboration with the retail team. Event and Animation Support Support the successful execution of events and animations through various activities, including: Providing support and coaching to BAs, Experts and Sales teams on product knowledge, sales techniques, and customer interactions. Develop tools and resources (manuals, quick reference guides, product information sheets, selling scripts). Implementation and facilitation of specific activities, as well as on-site event support for BAs and CMs.Others Work closely with Marketing, Digital and Sales team to align training with brand strategy and product launches. Collaborate with retail partners to implement training and ensure consistent brand messaging. Oversee all fragrance training programs and manage budget effectively, tracking expenses and ensuring cost-effectiveness. Develop and deliver onboarding programs for new hires, providing foundational knowledge and skills. Working Relationship Sales, Marketing & Communication All Department Heads and Staff All Counter Manager and Beauty Ambassador HQ Training Department Language Skills Japanese (Business - Native) (JLPT 1) English (Intermediate - Business) (TOEIC 650 / TOELF iBT 71) Desired Personal Attributes: Positive and enthusiastic attitude. Genuine interest in developing others. Strategic thinking and planning capabilities. Collaborative work style with colleagues at all levels. Commitment to personal growth and responsiveness to feedback.

As part of CEECI team at Asia Innovation Center (AIC) Tokyo, the mission of sensory research and product evaluation coordinator is to contribute developing products that reflect Japanese consumers’ needs and ensuring the success of the launch and relaunch of our brands’ products, as well as the success of the innovation project. For that, the role of this job is conducting the sensory analysis with trained Japanese panels and evaluating the development/innovative formulas to give precise guidance to relevant departments. The core responsibility for the Sensory Research ＆ Cosmetic Expertise Evaluation Coordinator will be 1) managing day-to-day sensory research activities and 2) organizing and analyzing the data from panels, reporting, and presenting the results to the brands 3) evaluate developing products by using exquisite sensorial feelings and giving the feedbacks based on the products’ brief 4) understand the Japanese market, including trend, competitors' products, usage and consumers' sensory expectations for each product category to evaluate formulas objectively and professionally, and provide such market information with relevant departments when it is necessary 5) work closely with Japan laboratory to contribute the innovation project through giving them the feedbacks on formulas. 官能評価パネルの運営 トレーニングされた評価者（パネリスト）のセッションの運営 パネルリーダーとして、研究所およびパリ本社と協働し評価セッションの計画策定 評価計画策定～準備～セッションの実行およびパネルのトレーニング セッション中のファシリテーション、デスカッションを通じ必要に応じて評価項目の見直しや是正を行う パネリストの方たちの高いパフォーマンスを維持できるようモニタリングする 評価データベースの維持、更新 データ分析およびプレゼンテーション パネリスト評価により得られたデータの統計的分析 分析に基づいたプレゼンテーション資料の作成、必要に応じてプレゼンテーションを実施（英語） イノベーションの推進 必要に応じ、官能評価パネルより得られたデータを分析・提示し、日本研究所のイノベーションをサポート Sensory Research Coordinate and operate sensory research sessions with our trained Japanese panels As a panel leader, planning the sensory research sessions by working closely with the sensory analysis team＆labs in France Planning, preparing, and executing sensory sessions including panel trainings Facilitating the group exercises and discussion, and design or re-define the sensory attribute through the discussion when it is necessary Ensuring high data quality by monitoring panel performance Maintaining and updating sensory databases Analyze and present data obtained from the panel sessions Delivering statistical analyses of results from the panels Creation of reports (sensory mapping, comparative profiles or others as required by the brands) Making the presentation of the results Maintaining and updating sensory databases Innovation Supporting innovation driven by Japan lab by offering a sensory analysis result ***** Cosmetic expert evaluation Cosmetic expert evaluation for development Evaluating development formulas based on briefs and benchmarks, and give a guidance on texture adjustment Using consumers panels when it is necessary and conducting group interview to find consumers’ perceptions towards development formulas Having frequent discussions with France/China team to be align with the sensory evaluation Cosmetic expert evaluation for innovation Evaluating innovation skeletons, mainly driven by Japan lab, to give the precise feedbacks based on the brief Competitors’ products analysis Monitoring and evaluating competitors’ products regularly to understand texture trends and to analyze specific sensorial cues in consumers’ perception. When it is necessary, give such information to relevant department to make evaluations more convincible and to catch up the latest/upcoming trends. Computer Proficiency: MS-Office (Microsoft Excel, Word, PowerPoint and Outlook). Advanced knowledge in sensory data collection and statistical software (e.g. SIMS 2000, XLSTAT, Eye Question, FIZZ, SAS) is preferred. Prior experience in statistical analysis and reporting is preferred Strong written and oral communication skills in Japanese and English Business level English is required

Position Overview Trainer responsibilities include teaching presentation and persuasion techniques to Client Advisors, simulating sales scenarios and preparing training programs that cover knowledge gaps. Note that this position requires visiting our regional retail stores to work closely with our Regional Sales Directors on a regular basis. Key Accountabilities Partner with HQ Retail Training Director, Education for all seasonal education updates and advisements. Undertake regular reviews and analyses procedures and materials to measure the impact of training on store performance. Measure and analyses the efficiency of training results through sales results and client satisfaction feedback results. Visiting our regional retail boutiques to collaborate closely with our Client Advisors on a regular basis. Observe how Client Advisors interact with clients to identify areas of improvement. Help Client Advisors to develop their storytelling skills and personal narratives. Organize role-playing activities to simulate difficult client cases (e.g., how to overcome objections) Apply various sales training techniques (e.g., gamification, case studies and group activities)