Senior Manager, Membership, Digital Activation
国 : 日本
都道府県 : 東京都
都市 : 東京
カテゴリー : 営業
雇用形態 : 正社員
就業形態 : フルタイム
職歴 : 5年から10年
Design optimum digital platform and connect the various consumer engagement experiences across the different sales channels to enable a meaningful view of our consumers' values, desires and habits, leading to multi-channel value exchange between them and our brand.
Develop strategies to retain and grow LTV of database across all sales generating consumer touch points.
Responsible for customer analytics and behavioral reporting.
Manage and evolve CRM program by analyzing membership KPIs to make marketing decisions as needed to ensure success. Track, evaluate and disseminate CRM program learnings / performance; apply learnings to advance and optimize the program.
Create and implement the plans for rolling out the strategy in close collaboration with the Retail and eCom teams.
Drive quality data capture & enrichment activities and collaborate with internal IT teams to ensure effective and compliant implementation.
Lead Business Operations team to realize the optimum digital platform and deliver/ execute Digital initiatives on it (e.g., Product, Tech, Design, Partners, Innovation)
Partner with IT and external vendors (if/where required) to create the necessary technical infrastructure to support the program.
Own all consumer data, data structure, segmentation.
Set rules of engagement for consumer contact/direct communications in partnership with all stakeholders.
Establish a high-performance culture and drive employee engagement, leading by example.
Look for opportunities to provide cross-functional experiences to identified high-potential talents from both, in and outside of the team.
NPS (CATEGORY, KEY CITY)
CRM KPIs (Opt‘in, Data capture, Lifetime Value, ROI)
DTC Net Sales, DCC
Compliance to MWB guidelines
Marketing Working Budget management
Execution excellence in brand concepts/stories
Peers reporting into Brand Activation Lead
Market BU Brand Communications
Market e-Comm team
Market Retail team
Market back-office team
Global Consumer Engagement team
APAC Digital Activation
- KNOWLEDGE, SKILLS AND ABILITIES:
- Delivering and managing CRM programs for world-class consumer centric businesses
- Manage corporate digital platform as a hands-on playing manager
- Strong analytical and problem-solving skills
- Trade or sales experience
- Proven project management experience
- Advanced user of MS Office suite
- Experience in both market and above market organization preferred
REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:
- University degree in Business or equivalent professional experience, ideally in Sales and/or Marketing
- Fluent in English
- Fluent in local language