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Retail IT Operations (Gucci)

国 : 日本

都道府県 : 東京都

都市 : 東京

カテゴリー : リテールマネージメント

雇用形態 : 正社員

就業形態 : フルタイム

職歴 : 2年から5年

会社概要

フランソワ・ピノーが設立。主に流通小売業とファッションブランドを運営。

職務内容

A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.”

Your opportunity

This position is in the shared services Tech, team and the goal of this role will be to leverage technology to meet rapidly changing organizational needs in intercultural and innovative environment ​.

How you will contribute

Being a partner of Retail operations and store managers
Set up standard retail process with Retail Operation team
Quality management of Service desk. Set the standards like standard scripts etc.
Work with country IT managers to handle escalation on Retail system issues and Retail on site supports.
Maintenance and support

While aligning business priorities with IT development resources. The role is accountable for the success of the support and roll out to ensure the quality and completeness.

Serves as the last line of defense for maintenance and support performed by external vendors / off shored shared service center
Is accountable toward the end users for the overall right service offered by the systems in production in the respective area of responsibility
Monitors and ensures service levels and performance
cover the aspects related to Store Operations Efficiency

Business advisory alongside domain lead

Acts as a partner/advisor to the business (including business divisions and corporate functions) and recommends relevant solutions to meet current and future needs
Ensures technology solutions requested by the business are fully explored and well challenged for business value

応募資格

Who you are
-At least 5+ years hands on experience in Retail systems design and delivery with successful implementation references
-Experience in an international context and culture
-Working as a consultant is a plus
-Good understanding of retail processes and store operations principles
-Solid experience on Retail systems design and implementation
-Experienced in managing end-to-end project life cycles with local/regional/global stakeholders
-Experience in Mobile POS and Retail mobile applications
-High sense of drive, initiative and self-organization
-Strong innovation mindset and capacity drive new ideas
-Great team player and open collaboration spirit
-Fluent in English and Japanese
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