Manager, Retail Analyst, Retail Back Office
国 : 日本
都道府県 : 東京都
都市 : 東京
カテゴリー : 営業
雇用形態 : 正社員
就業形態 : フルタイム
職歴 : 2年から5年
Support retail team in meeting and exceeding retail sales and profit targets. Provide competitor analysis and data in order to support retail targets. Communicate and maintain consistency of retail operations processes to deliver world class brand standards. Support coordination and implementation of global retail operations initiatives.
Share best practices with retail stores and global to support overall Group processes and performance. Own and update Global Store Operations Manual (GSOM) to ensure that it is consistently relevant and communicate to the store teams. Collaborate with Field Operations team to ensure that all updates for GSOM are updated to operations and stores, and training has been delivered. Lead, manage and deliver Family Sales event as required with support from Field Operations team. Champion and track usage of aRMS checklist by Field Operations and store teams, providing feedback to Senior Manager Retail Sales as required.
Be fully familiar and updated on all latest Group operations processes and champion these within Field Operations team. Cascade new initiatives and processes to Field Operations and store teams. Create and maintain processes to track usage of operations tools by Field Operations and store teams and support with processes to manage consistent implementation. Management and updating of GROW to ensure accuracy and relevance of data for stores and Field Operations. Create and maintain trackers for audit & annual stock takes. Tracking and comparing store performance, recommending actions and sharing best practice. Collation and sharing of best practice for audit visits to improve overall standard of audit results. Collate best practices within retail stores and global to support overall Group processes and performance. Collaborate with loss prevention to plan annual store stock takes and communicate to Operations Team and store teams. Connect with Field Operations team and Store Leaders to analyse any gaps in understanding to deliver operational processes and coordinate creation of communications and training tools as required. Ensure compliance to established HR policies and procedures. First point of contact for stores to advise on cash register errors. Solve, track and support improved processes to reduce such errors. Brand champion for Shop Director and POS updates – collate feedback from Field Operations and store teams and liaise with IT team to manage updates and improvements. Main contact for Tyco (traffic counters). Register new store on the system. Cost sign off for implementations. Ensure stores understand process for IT issues.
SELF-LEARNING AND TALENT MANAGEMENT
Brand Ambassador, consistently exhibiting the Brand Attitude and Values. Complete all applicable training programs and effectively apply the learning on the job. Seek coaching and learning opportunities to continually improve performance. Support a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback. Support organization and participate in all Operations and Store Manager meetings.
SERVICE AND SELLING CULTURE
Identify store training tool needs and arrange accordingly. Place orders for, manage and arrangement payment for duty free machines for stores. Champion CEI within Retail Back Office team.
- Entrepreneurial – results and profits orientated.
- Consumer focused mindset.
- Ability to analyze data quickly and provide clear recommendations on actions.
- Detail and process orientated.
- Confident and clear communication style (verbal and written).
- Confidence to communicate and influence with wide range of stakeholders.
- Minimum 5 years’ store or Field operations experience.
- Fluent in Japanese (verbal and written), ideally also proficient in English.
- Detail orientated.
- Advanced working knowledge of MS Office Suite.