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E-Commerce Project Management / Senior Executive of Ecommerce

国 : 日本

都道府県 : 東京都

都市 : Tokyo

カテゴリー : 営業

雇用形態 : 正社員

就業形態 : フルタイム

会社概要

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.
EC operation is the key role in the interaction with our consumers and the core element to drive the business growth and the customer experience. The key goal will be to support the consumer experience by implementing projects according to eComm strategy and roadmap, optimizing out-bound logistics (B2C) and providing customer service.
eCommerce system project management
- Lead and manage to successfully deliver the assigned projects
- Ensure full understanding of project scope able to design detailed project plan and constantly track project progress to complete as scheduled
- Project resource management
- Manage the project scope and cost and make suggestions to implement corrective or preventative actions
- Make test scenarios and collaborate with global and local vendors
- Bi-weekly code release management. Proceed to front / back end testing and quality assurance
- Vendor management
- Capex budget control
- Reporting
- ContractingPlan and pitch system roadmap
- Explore enhancement opportunities
- Roadmap planning
- Pitch to Global / Japan eComm and make alignmentSite operation / Logistics / Customer Service
- Mange with 3PL and work with customer service (temp) to maintain smooth out-bound processes.
- Maintain front end and back end system working with local / global SIer
- Build up the workflow and maintain operation manuals
- Identify the issues and improve operation
- Monitor payment performance and fraud orders.
- Job monitoring of data flow.
- Escalation to Global eComm or regional SIers
- Bug fix by working with local / Global SIer
- Ensure the efficient eComm procedures aligning with IT, Finance and Global eComm team
- Stock loss taking
- Invoice procedure
- Report monthly operational KPI suggest improvements in order to optimize eCommerce operations
- Work closely with customer service and shoot the escalation in line with market and consumer expectations and PUMA Standards
- Report monthly operational KPI suggest improvements in order to optimize eCommerce operations
- Bachelor's degree
- +5 yrs Retail eComm experience. Fashion and apparel industry is plus
- CMS and OMS knowledge and experience, especially for Salesforce Commerce Cloud
- ERP knowledge
- Experience to use Jira and Confluence is plus
- Business mindset with very good numerical and analytical skills, and project management skills with the ability to manage multiple projects
- Communication and negotiation skills
- Ability to effectively prioritize various tasks in a fast-paced agile process environment
- Advanced skill for Microsoft Excel and Power Point
- Language Skills:English (business Level in writing & speaking) Japanese (native Level)

職務内容

EC operation is the key role in the interaction with our consumers and the core element to drive the business growth and the customer experience. The key goal will be to support the consumer experience by implementing projects according to eComm strategy and roadmap, optimizing out-bound logistics (B2C) and providing customer service.
eCommerce system project management
- Lead and manage to successfully deliver the assigned projects
- Ensure full understanding of project scope able to design detailed project plan and constantly track project progress to complete as scheduled
- Project resource management
- Manage the project scope and cost and make suggestions to implement corrective or preventative actions
- Make test scenarios and collaborate with global and local vendors
- Bi-weekly code release management. Proceed to front / back end testing and quality assurance
- Vendor management
- Capex budget control
- Reporting
- ContractingPlan and pitch system roadmap
- Explore enhancement opportunities
- Roadmap planning
- Pitch to Global / Japan eComm and make alignmentSite operation / Logistics / Customer Service
- Mange with 3PL and work with customer service (temp) to maintain smooth out-bound processes.
- Maintain front end and back end system working with local / global SIer
- Build up the workflow and maintain operation manuals
- Identify the issues and improve operation
- Monitor payment performance and fraud orders.
- Job monitoring of data flow.
- Escalation to Global eComm or regional SIers
- Bug fix by working with local / Global SIer
- Ensure the efficient eComm procedures aligning with IT, Finance and Global eComm team
- Stock loss taking
- Invoice procedure
- Report monthly operational KPI suggest improvements in order to optimize eCommerce operations
- Work closely with customer service and shoot the escalation in line with market and consumer expectations and PUMA Standards
- Report monthly operational KPI suggest improvements in order to optimize eCommerce operations

応募資格

- Bachelor's degree
- +5 yrs Retail eComm experience. Fashion and apparel industry is plus
- CMS and OMS knowledge and experience, especially for Salesforce Commerce Cloud
- ERP knowledge
- Experience to use Jira and Confluence is plus
- Business mindset with very good numerical and analytical skills, and project management skills with the ability to manage multiple projects
- Communication and negotiation skills
- Ability to effectively prioritize various tasks in a fast-paced agile process environment
- Advanced skill for Microsoft Excel and Power Point
- Language Skills:English (business Level in writing & speaking) Japanese (native Level)

E-COMMERCEE-COMMERCE PROJECT MANAGEMENT / SENIOR EXECUTIVE OF ECOMMERCETokyo, Japan
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.
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