District Manager Field Operations, Retail Operations, Direct to Consumer
国 : 日本
都道府県 : 東京都
都市 : 東京都
カテゴリー : リテールマネージメント
雇用形態 : 正社員
就業形態 : フルタイム
職歴 : 5年から10年
Meeting or exceeding district sales and profit targets Coaching Store Managers to drive commercial success and excel in customer service Ensuring proper execution of established policies, procedures, initiatives and directives
Managing stores to deliver sales and profit targets and manage store cost base. Partner with store manager and set / monitor sales and KPIs to drive store performance and achieve target. Manage and approve weekly and monthly schedule to maximise time spent on the shop floor especially during peak, including store managers to be working during peak weekends. Ensure that process is followed to pre-approve all overtime in order to manage store PEX costs. Analyse relevant data to probe and challenge the status quo with both Retail Back Office partners and Store Managers. Assess and make recommendations to improve the commercial viability, selection and availability of products for the district’s stores. Share best practices to drive overall Market and Global retail performance. Develop feedback loop (and consolidate information from other District Managers) to enhance business performance, including consumer reactions and behaviours. Contribute to all aspects of business development including new store openings and recommendations for closure. Support and organise temporary ‘Pop up’ store formats in District as necessary.
Be fully familiar with brand standards and ensure that stores execute to standards and on time. Plan and prioritize structured store visits to maximize the district’s performance, dedicating a minimum of 3½ days per week to completing store visits and ensure all stores in the district are visited at least once per month using agreed visit report format. Ensure store compliance with established policies, procedures, initiatives and directives. Including full use of GROW tools and implementation of aRMS checklist with upload to GROW. Manage loss prevention, including planning and managing annual stock take and ensuring stores have robust processes in place to ensure all audit processes are followed. Ensure that health and safety checklist is completed and all issues escalated and dealt with as a matter of urgency. Ensure compliance to established HR policies and procedures.
SELF-LEARNING AND TALENT MANAGEMENT
Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values Complete all applicable training programs and effectively apply the learning on the job Develop store manager to ‘own’ store and ensure they have all skills, tools and experience to maximise sales opportunities and talent development in store. Champion and lead training within district, identifying training opportunities and providing feedback on training opportunities to Retail Back Office. Seek coaching and learning opportunities to continually improve performance. Maximise the potential of Store Management and Employees through performance management, coaching, and identifying development opportunities to ensure all stores are staffed correctly including succession planning and ongoing monitoring of manpower planning. Create a high-performance culture by setting clear expectations, analysing performance and giving appropriate and prompt feedback, Coach Store Managers to increase their stores’ sales, productivity and profitability by establishing clear goals to maximise their individual performance. Lead the recruitment, on-boarding, training and development efforts in the District. Own succession planning for the district including actively managing poor performance in District.
SERVICE AND SELLING CULTURE
Drive a service and selling culture by championing CEI selling culture and ensuring that store teams are delivering a consistent consumer experience Spend focused time on the sales floor during store visits to determine service improvement opportunities and coach behaviours. Review Mystery Shopper visit reports and support stores in developing and implementing action plans to improve service standards as required to achieve minimum 80% score. Facilitate the effective and timely delivery and execution of Foundational and Seasonal Brand and product training materials.
- Entrepreneurial – results and profits orientated.
- Consumer focused mindset.
- Ability to analyze data quickly and provide clear recommendations on actions.
- Focus on talent development with coaching mindset.
- Detail and process orientated.
- Clear communicator (verbal and written).
- Confidence to communicate and influence wide range or stakeholders.
- Minimum 5 years Field Operations experience within consumer facing retail environment.
- Fluent in Japanese and English (written and spoken).
- Experience of remote management.Advanced working knowledge of MS Office Suite.