Assistant Manager Customer Service Adidas Golf

国 :
都道府県 :
都市 :
カテゴリー :
雇用形態 :
就業形態 :
職歴 :




Purpose & Overall Relevance for the Organization:< Always endeavor to provide the best services by building the collaborative relationships with< relevant persons within and outside the company (e.g. Sales, customers, etc.), which will lead to the< contribution to sales< -----------------------------------------------------< Key Responsibilities:< ① order management ⚫ Control consignment orders and shipping - Sales order creation for consignment through SAP - Return order creation for consignment through SAP - Check Consignment status ⚫ Solve any problems regarding consignment items, and reports to CS Manager if necessary. ⚫ Review and Make proposals / improvements on Consignment operations. ⑥ Tenjikai order Management ⚫ Understand of Tenjikai Web system flows and operations< -Creating master data, and Tenjikai orders,< -Setting the cut date, the upload formats for Tenjikai Web< -Preparing the order form for Tenjikai Web< -Responsible for providing with the updated item list timely< ⚫ Understand of AO Interfaces between Tenjikai Web and SAP, and discuss with IT team any< on any system issues for Tenjikai Web< ⑦ Management< ⚫ Responsible for Creating/reviewing of manuals, required for operations.< ⚫ Act as “team leader” to train other CS team staff< ⚫ Manage any requests and inquiries from other departments and reports to CS Manger< ⚫ To be a good mentor for CS Representatives and CS specialists.< ⚫ Involve in hiring new team staff< Key Relationships:< ⚫ Sales< ⚫ Customers< ⚫ Logistics< ⚫ Finance< ⚫ Marketing< KPIs< ⚫ KPI of CS< ⚫ Individual KPIs based on 3Cs (Company policy)


< Knowledge, Skills and Abilities:< ⚫ Communication skills for constantly developing corroborative working relationships with< customers and internally, across functions< ⚫ Motivation and spontaneous actions to tackle tasks actively and creatively by utilizing new< systems & workflow< ⚫ Motivation for self-betterment to conduct daily operations with confidence< ⚫ Planning skills to carry out your operations in a structured way< ⚫ Intelligence to effectively collect/reflect necessary information & knowledge of sports< (goods)/casual fashion industries on daily operations< ⚫ Teamwork to cooperate with team members & each department for daily operations< ⚫ Attitude of customer focus< ⚫ Supportive attitude for Sales< ⚫ Acquisition of required PC skills, and aspiration for self-improvement< ⚫ Flexible actions according to circumstances< ⚫ Spontaneous attitude & actions to improve efficiency of daily operations