BULGARI リクルート

Position The CRM Manager/Specialist will play a pivotal role in enhancing customer engagement, driving loyalty, and optimizing marketing strategies to achieve business growth. This role requires a deep understanding of luxury customer behaviors and the ability to leverage data-driven insights to create personalized experiences. Define and lead Loro Piana CRM Strategy in Japan market, to develop strong customer funnel improving CRM KPIs, closely working with HQ. Implement CRM activations, engage and recruit prospects and new clients, and to strengthen customer funnel both in size and quality, and engage customers with thorough understanding of customer insights and strong analytical skill. This includes strategic management of client file with constant analysis of CRM KPIs to develop strong customer funnel to contribute to top line sales. Job responsibilities Strategy Development - Collaborate with cross-functional teams to design and implement CRM strategies that align with the overall business objectives of the luxury division Data-Driven Insights - Utilize advanced analytics and customer data to identify trends, segment audiences, and develop targeted marketing campaigns that maximize customer lifetime value. Personalization - Lead efforts to personalize customer interactions across all touchpoints, ensuring a seamless and luxury-compliant experience. Campaign Management - Plan, execute, and evaluate multi-channel CRM campaigns, including email marketing, SMS, social media, and direct mail, to engage and convert customers. Technology & Tools - Manage CRM software and tools to ensure optimal performance, integration, and reporting capabilities. Stay updated on industry trends and adopt best practices. Technology & Tools - Manage CRM software and tools to ensure optimal performance, integration, and reporting capabilities. Stay updated on industry trends and adopt best practices. Reporting & Analysis - Provide regular reports and analysis on CRM performance metrics, ROI, and customer insights, recommending actionable strategies for improvement. Client Communication - Working with the Retail Team and based on the guidelines and tools provided by the HQ, prepares and delivers client communication including calls, newsletters, catalogues, mailers, etc. on a regular basis Client Management - Based on the client action plan and working with the Retail Team and based on the guidelines and tools provided by the HQ, prepares and organizes relevant actions to clients - gifts, in-store services, communication plans with highest standards of execution Profile - Education: bachelor's degree in marketing, Business Administration, or a related field. (nice to have) - Experience: Minimum of 5 years of experience in CRM, or customer relationship management within the luxury or high-end retail industry or other similar positions in industry. Proven track record of driving customer engagement and loyalty. - Technical Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot) and data analytics tools. Experience with marketing automation platforms and digital marketing channels. - Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable. - Others : Consumer focused, with good insight understanding skill to lead customer journey Excellent communication skill, proactive and able to conceive and drive projects forward with key team members and external parties both in Japan and in HQ both in Japanese and English Excellent inter-personal skill / Result-oriented / Creative Mindset /Team Player / highly flexible to adopt to rapidly moving market

JOB TITLE: Retail Manager COMPANY: Bulgari Japan G.K. LOCATION: Tokyo DEPARTMENT: Retail REPORT TO: Regional Director Job Summary: The Retail Manager, is responsible for overseeing approximately 5-10 retail Boutiques and managing a team of 150-200 boutique staff. This role involves formulating strategic plans to drive sales growth, ensuring profitability, and maintaining high operational standards. The Retail Manager acts as a key leader in the company, contributing to business success through effective team management, strategic planning, and strong customer and client relationships. Key Responsibilities: 1. Strategic Retail Planning and Execution: Formulate strategic plans, in collaboration with the Regional Director and store managers, to stimulate sales growth within the Region. Guarantee the profitability of stores by effectively managing expenses relative to revenues. Network within the luxury goods industry to stay abreast of market trends and business dynamics. 2. Team Management and Development: Manage approximately 150-200 boutique staff, fostering a high-performance team environment. Improve the sales organization's effectiveness through coaching, counseling, rewarding, and recognizing team members. Disseminate and ensure adherence to retail policies and procedures and corporate retail service standards for sales, loss prevention, and store operations. 3. Operational Excellence and Client Relations: Provide strategic management and support of Retail operations, guiding store sales results to achieve budget targets. Actively contribute to promoting, establishing, and maintaining strong relationships with key retail clients (e.g., department stores). Identify and accurately understand internal and external customers' needs, and act to supply timely and effective solutions.

■ ポジション概要 店舗運営とチームマネジメントを担うリーダーポジションです。ブランドの価値観を体現しながら、クライアントに最高の体験を提供することを目指し、店舗の売上・サービス・運営の質を高める役割を担います。 ■ 職務内容 1. 店舗戦略の立案・実行 売上・KPI・顧客動向を踏まえた年間／月次の店舗戦略を策定し、実行をリード マーケットトレンド・競合情報を分析し、ビジネス成長に向けた改善策を提案 社内関連部門との連携を強化し、店舗全体の成功に向けたプロジェクトを推進 2.チームマネジメントおよび人材育成 店舗全体（セールス・アドミン・サポートスタッフ）の組織づくりと最適な配置を推進 ハイパフォーマーの育成やサクセッションプラン策定など、中長期視点での人材開発を主導 店舗マネジメントチーム（Assistant Manager等）の育成・指導を通じて高いチーム力を構築 エンゲージメント向上施策を実行し、強固なチームカルチャーを醸成3.クライアントエクスペリエンスの向上 ブランドの世界観を体現する顧客体験設計を主導し、VIP/重要顧客対応もリード CRM戦略を店舗で実行し、トップクライアントとの関係強化およびLTV最大化を推進 クレームや重要顧客対応を円滑にリードし、顧客満足度の最大化に貢献 4. 売上・KPI管理およびビジネス推進 売上目標に向けた店舗運営を統括 データ分析に基づく施策立案とPDCAサイクルの実行 プロモーション・イベント・新作ローンチ等を効果的に展開し、店舗のパフォーマンス向上を牽引 5. 店舗オペレーションの統括 在庫管理、セキュリティ、店舗環境、監査対応など、運営全体のクオリティとコンプライアンスを管理 ブランド基準に基づくビジュアルマーチャンダイジング（VM）の最適化 業務プロセスの改善・標準化を推進し、効率的なストアオペレーションを実現 勤務時間 9:30～21:15 (実働7.5h/休暇1.5h/シフト制) ※営業時間は店舗により多少異なります。 休日・休暇 週休2日制 (月10～11日/シフト制) ※年間休日122日（固定） 有給休暇、慶弔休暇、産前産後休暇、育児休暇 待遇・福利厚生 昇給年1回 賞与年2回 交通費全額支給 社会保険完備 団体生命保険 団体障害保険 ショップ・インセンティブ制度 社員割引制度 制服貸与 研修制度 財形貯蓄 確定拠出年金 退職金制度 永年勤続表彰

Position: CRM(Client Relationship Management) Manager –Plaza Company: Bulgari Japan Work Location: Osaka Department: Retail Report to: Shinsaibashi Plaza Senior Store Manager Job Summary: CRM(Client Relationship Management) Manager –Shinsaibashi Plaza is tasked to ensure that all the CRM activities are properly executed based upon the company/store strategy working closely with each store staff in order to optimize clients interactions and boost revenue of the most important store in Japan market. This position entails in-depth analysis of client data provided by Back Office CRM function to make sure that every listed client can receive personalized user experience at the right timing according to client’s cluster. The role also functions to elevate the low-profile clients to a higher level by tracking their purchase history and to instruct client advisors to take actions in a timely manner. Moreover, the CRM Manager Shinsaibashi Plaza is responsible for transfer of the clients in case a client advisor should leave Shinsaibashi Plaza as the hub of Customer Relation Management. Key Accountabilities: Responsible and accountable for the data of all the clients belonging to Shinsaibashi Plaza and for the execution of clienteling activities based upon the customer data provided. Monitor and analyze all the activities conducted within Shinsaibashi Plaza and make sure that each client is contacted and taken care by the client advisor in charge. Hold regular meetings with Senior Store Manager and Store line Managers to align direction and strategy to hit the store’s financial target Collect feedback from client advisors and address needs towards the company when necessary to improve the whole CRM related activities of Shinsaibashi Plaza Realize small events (both concept and set up) to enhance the relationship with the clients for Shinsaibashi Plaza in collaboration with Senior Store Manager and Retail Manager in charge Monitor the performance of client advisors in terms of execution in clienteling and conversion and support them in improving their performance Address the issues related to CRM data quality / lack of CRM system functionality and organizational difficulties to realize required actions toward head office or Italian HQ if necessary. 勤務時間 9:30～21:15 (実働7.5h/休暇1.5h/シフト制) ※営業時間は店舗により多少異なります。 休日・休暇 週休2日制 (月10～11日/シフト制) ※年間休日122日（固定） 有給休暇、慶弔休暇、産前産後休暇、育児休暇 待遇・福利厚生 昇給年1回 交通費全額支給 社会保険完備 団体生命保険 団体障害保険 ショップ・インセンティブ制度 社員割引制度 制服貸与 研修制度 財形貯蓄 確定拠出年金 退職金制度 永年勤続表彰

Mission Statement ミッション Deputy Store Managerは、店舗マネージャーと緊密に連携し、販売チームのリーダーとしてチームを指導・育成し、ブランドの文化と価値観を体現する役割を担います。卓越した店舗運営を確保し、最良のクライアント体験を提供するとともに、店舗の目標達成（クライアント体験、ブランドイメージ、売上、クライアント開発）に貢献します。 Store Managerは、店舗全体のビジネス戦略と運営の最終責任者として、ブランドの価値観を体現しながら、チームを統率し、卓越したクライアント体験を創出します。Deputy Store Managerや販売チームと密に連携し、売上目標・顧客開発・ブランドイメージの最大化を図るとともに、長期的な人材育成と組織の成長を推進します。 Main Responsibilities 主な職責 1. 販売・顧客開拓 店舗および個人の販売目標達成に向けた戦略的な販売活動の実施 クライアントとの長期的な関係構築を促進し、ロイヤルカスタマーの獲得 外商やVIP顧客との関係強化を通じた売上向上 2. チームマネジメント・育成 販売スタッフの育成・指導を行い、クライアント中心のマインドセットを醸成 チームメンバーのスキルアップを支援し、パフォーマンス向上に貢献 店舗全体の士気を高め、協力的なチーム文化を構築 3. 店舗運営・業務管理 日々の店舗運営を最適化し、スムーズな業務フローを確立 システムを用いた在庫管理、売上分析、CRM（顧客関係管理）を活用したビジネス機会の創出 ブランドのガイドラインに沿ったディスプレイや店内環境の維持 4. クライアントエクスペリエンスの向上 最高水準のカスタマーサービスを提供し、クライアント満足度を最大化 イベントやプロモーションの企画・実施を通じたブランドエンゲージメントの向上 クライアントからのフィードバックを収集・分析し、サービスの継続的な改善を図る 勤務時間 9:30～21:15 (実働7.5h/休暇1.5h/シフト制) ※営業時間は店舗により多少異なります。 休日・休暇 週休2日制 (月10～11日/シフト制) ※年間休日122日（固定） 有給休暇、慶弔休暇、産前産後休暇、育児休暇 待遇・福利厚生 昇給年1回 賞与年2回 交通費全額支給 社会保険完備 団体生命保険 団体障害保険 ショップ・インセンティブ制度 社員割引制度 制服貸与 研修制度 財形貯蓄 確定拠出年金 退職金制度 永年勤続表彰

JOB TITLE: E-Commerce Specialist Company: Bulgari Japan Work Location: Tokyo Department: Omni Channel, E-Commerce Team Report to: E-Commerce Manager Job Summary: Bulgari Japan is seeking a detail-oriented and proactive E-Commerce Operation Specialist to support the daily operations of Bulgari.com, ensuring smooth and efficient processes that reflect Bulgari’s luxury standards. The role will focus on coordinating order management, inventory control, website maintenance, and cross-functional communication, contributing to a seamless client experience and the success of the online business. The ideal candidate will possess a strong understanding of e-commerce principles, excellent analytical skills, and a passion for luxury brands. Key Responsibilities E-Commerce Operations Support Execute and monitor daily e-commerce operations, including order processing, payment validation, and fulfillment coordination. Liaise with logistics, Client Concierge (CC), and boutique teams to ensure timely delivery and exceptional client service. Manage product listings, inventory accuracy, and online product availability in collaboration with merchandising and supply teams. Support seasonal campaigns, product launches, and promotional operations to ensure flawless execution in coordinating with ECOM HQ team. Sales Planning & Performance Monitoring Support E-Commerce Manager in preparing monthly and weekly sales forecasts based on product performance, traffic trends, and campaign calendars. Track and analyze key sales KPIs (conversion rate, average order value, sell-through, etc.) and generate regular performance reports. Collaborate with merchandising and marketing teams to ensure product and campaign alignment with sales targets. Monitor and report sales performance versus plan, highlighting opportunities or risks to management. Assist in annual and seasonal planning cycles, consolidating input from cross-functional teams. Client Experience Management Ensure packaging, gift wrapping, and delivery quality align with Bulgari’s luxury standards. Track and resolve operational issues such as order discrepancies, delivery delays, or returns with attention to detail. System & Process Optimization Maintain data accuracy in Salesforce Commerce Cloud and internal systems. Support process improvement initiatives to enhance efficiency and accuracy in daily operations. Collaborate with IT and logistic team to identify and implement automation or workflow enhancements. Cross-functional Coordination Act as the operational liaison between HQ, marketing, logistics, and CC teams. Support on smooth and maximize proactive chat operation with CC team to improve conversion on stite Prepare regular operational reports, identifying trends and suggesting improvements. Support the E-Commerce Manager in aligning operations with global and regional initiatives.

JOB TITLE: E-Commerce Manager Company: Bulgari Japan Work Location: Tokyo Department: Omni Channel Report to: Omni Channel VP Job Summary: We are seeking an experienced and strategic E-Commerce Operations Manager to lead the operations of Bulgari.com, our official online flagship store. In this leadership role, you will be responsible for driving online sales growth, elevating the luxury client experience, and optimizing operational efficiency in alignment with Bulgari’s brand values and global strategy. You will oversee the daily operations through your team, coordinate cross-functional initiatives, and ensure that every aspect of the online store reflects the prestige of our Maison. Key Responsibilities Driving Sales & Commercial Strategy Develop and execute operational strategies to achieve Bulgari.com’s sales and profitability targets. Lead merchandising alignment, ensuring product assortments, pricing, and promotional activities maximize conversion and average order value. Oversee campaign and product launch execution in coordination with global and regional marketing teams. Monitor and analyze KPIs (conversion, sell-through, re-purchase rates) and implement action plans to capture growth opportunities. Ensure inventory availability for high-demand and exclusive products, minimizing lost sales opportunities.Enhancing the Luxury Client Experience Partner with the Client Concierge (CC) leadership to establish service standards and workflows for handling client orders, inquiries, and special requests. Oversee order confirmation(inventory transfer between stores) management, ensuring personalized sourcing and premium fulfillment meet Bulgari’s luxury service standards. Maintain seamless online-to-offline client journeys, integrating boutique-level personalization into the e-commerce experience. Ensure packaging, gift wrapping, and post-purchase communication consistently reflect Bulgari’s brand prestige.Operational Excellence & Process Improvement Lead the review and optimization of operational workflows, reducing lead times and errors while maintaining luxury quality. Implement process automation and technology enhancements to improve accuracy and scalability. Foster cross-functional collaboration between e-commerce, logistics, marketing, and client service teams. Regularly review operational KPIs, identify bottlenecks, and drive continuous improvement initiatives.Leadership & Team Management Manage, coach, and develop the e-commerce operations team to deliver high performance. Set clear objectives and performance metrics aligned with business priorities. Oversee vendor and partner relationships related to e-commerce operations. Prepare and present regular performance reports and operational updates to senior management.

ブルガリでは、現在、全国30店舗*を展開しお客様をお迎えしています。このブティックにおいて最高の品質と最上のサービスを提供するクライアントアドバイザーを募集致します。 関西、広島、福岡　エリア 2年以上の接客・販売経験者 外販、宝飾、時計、ラグジュアリーブランド、高級車、不動産の販売経験者、又は、ホテルのコンシェルジュ、フライトアテンダント等で接客・接遇経験を積まれた方も歓迎します。 十分な研修制度がありますので、時計・ジュエリー未経験者でもご安心ください。但し、過去1年以内の再応募はご遠慮下さい。

職責 Thank you for your interest in the Client Advisor position at Loro Piana Japan. As this position requires full fluency in Japanese, the job decription below is only available in Japanese. 一途 最高品質 続 品質向上 目指 今 進化 続 Made in Italy 展開 使命 世界 広 高級 直営店 loropiana.com 厳選 専門店 通 本物 知 客様 製品 届 今回募集中 客様 要望 合 提案 通 最高品質 素材 伝統 大切 普遍的 美 抜群 着心地 誇 魅力 伝 大切 役割 担 応 接客 屈指 多 方 愛 続 貢献 略歴 仕事内容: 製品 販売 付帯業務 - 商品 接客販売 - 顧客管理 売上管理 - 在庫管理 - 世界感 体現者 客様 魅力 伝 追加 About Loro Piana 1924年 州 創設 毛織物産業 伝統 最高品質 稀少 素材 贅沢 使 兼 妥協 品質 常 探求 続 世界中 最高級 原料 調達 自社工場 糸作 完成 手掛 等 一切妥協 感性 世界中 愛 確固 築 上 素材 世界 最 細 稀少 動物 繊維 神 繊維 名称 持 最高級 上質 繊維 魅了 人々 乱獲 絶滅危惧種 指定 稀少 美 動物 守 2008年 初 民間保護区 設立 生息数 倍増 成功 現在 独占権 持 極上 着心地 肌触 他社 真似 唯一 The Gift of Kings 世界 最 細 12 細 非常 軽 繊維 本場 10700万頭以上 羊 飼育 数千頭 取 稀少 素材 極上 素材 使 限定 肌触 思 鳥肌 立 世界 最高級 生地 中 最高 品質 誇 貴重 宝石 特別 染色 施 羊毛 採取年度 生産国 繊維 細 表記 特別 織端 区別 150 仕立 約40着