すべての求人情報 Chiyoda City

Guerlain (Japan) is looking for a CRM Manager in Tokyo. This position will be reporting to Digital Director and with two direct reports: CRM Clienteling Specialist & Data Analyst. MISSION STATEMENT The CRM Manager is responsible for defining and executing the Maison’s CRM strategy to expand the customer base and drive long-term customer value, loyalty, and brand desirability. This is achieved through a balanced approach of data-driven one-to-many CRM activations and high-touch one-to-one Clienteling strategies. Leveraging customer data and insights, the CRM Manager delivers personalized, omnichannel experiences, supports both robust retail and growing digital business objectives, and enhances personalization to elevate the overall client experience that reflect Guerlain’s heritage and savoir-faire within a luxury beauty environment. MAIN RESPONSIBILITIES 1) CRM Strategy & Management Develop and implement a CRM strategy aligned with Guerlain’s heritage, brand positioning, and long-term client equity Oversee the customer lifecycle across acquisition, retention, reactivation, and top-tier (VIC) development with omni-channel touch point approach. Design and maintain refined customer segmentation frameworks based on engagement, value, and behavioral insights 2) Clienteling & One-to-One Engagement Define and implement clienteling approach, enabling Beauty Advisors to deliver refined, personalized one-to-one interactions Translate customer insights into actionable clienteling guidelines, including tailored client prioritization, communication touchpoints, and follow-ups Monitor clienteling performance metrics, including tiered customer engagement, VIC retention, and active client participation Foster emotional connections and elevate the client experience through high-touch, luxury interactions that reflect Guerlain’s heritage 3) One-to-Many Activation communication Develop and maintain a balanced framework between one-to-many CRM activations and one-to-one interactions Define and craft a refined client contact and communication strategy across multiple touchpoints, including but not limited to LINE, EDM, and DM, with cadence and guidelines that respect luxury brand standards 4) Loyalty Program & VIC EVENT Management Develop and evolve loyalty programs to strengthen long-term client engagement and membership value, while enabling relevant cross-category opportunities. Collaborate with retail team &VM team to deliver tailored, emotionally resonant experiences for VIC clients (GAISHO/VIC EVENT/etc) Tracking loyalty program performance and provide actionable insights to continuously refine loyalty program 5) Data Analytics & Insights Own CRM and clienteling performance analysis across retail and digital touchpoints Analyze key KPIs across business dimensions, including retention, frequency, client profile, purchase journey, and cross-selling, to provide actionable insights that guide CRM strategy, clienteling prioritization, and commercial decision-making Deliver regular dashboards and reports that support strategic initiatives while enabling elevated and emotionally resonant client experiences 6) Campaign Measurement & Optimization Define success metrics and frameworks for both one-to-many CRM campaigns and one-to-one clienteling activities Conduct post-campaign analysis to identify opportunities for refinement in segmentation, messaging, and journey design Ensure campaigns and clienteling actions consistently enhance the Maison’s prestige and emotional resonance with clients 7) Cross-Functional Collaboration Work closely with Retail TEAM, Marketing TEAM, Digital TEAM, VM TEAM, Logistic and IT teams in a matrix organization With closely communication with HQ team to align local execution with global Guerlain / LVMH CRM frameworks, maintaining consistency with the Maison’s identity 8) CRM Operations & Governance CRM budget planning and resource allocation in alignment with brand priorities and strategic initiatives CRM related product forecasting and stock management Oversee CRM-related systems and tools, ensuring effective usage, data quality, and continuous improvement CRM internal team management Since 1828, Guerlain has always been about revealing wonders – through the crafting of exceptional, audacious fragrances and beauty products. We run a transformation at a fast pace and are onboarded on the accelerating elevation journey that will lead us to the clear destination of being the most iconic high perfumery and high cosmetic house in image and products, above the competition, the most exclusive one.

Mission Statement Develop strategic marketing direction based on consumer insights both in marketing, connection for consumers, and PR/communication plans for each respective brands. (both qualitative and quantitative) Develop and maximize brand BTL strategy and activate the business volume goals in alignment with the growth plans inclusive PMT (5 years plan) Develop and maximize brand ATL strategy managing media (incl. digital) / PR / events / influencers and networking in alignment with brands ambitions and brand key messages. Create strong synergy between ATL and BTL to maximize the impact. Be the face of the brand(s) vis-à-vis Maison(s)/HQ office/regional office. Manage its coordination between department/functions and key stakeholders such as sales to promote better ways of working and bring value to MHD’s business, brand portfolio and people. Brand Building Take the lead role in the delivery of the following outputs with alignment with key stakeholders such as Maison/ Sales/ Other departments. Annual Brand Plan development and implementation Mid-Term Plan development and implementation Promotional plans and details (Calendars, Connection Plan, Budget, KPIs) Business / Campaign / Activations analysis and reporting Trade activation implementation maximizing return on investment Merchandisings / Tools plan and development Collaborate with Media team to elaborate the annual media plan, optimizing the partners / agency of media Analyze / track the market / consumer trend to work together with Market intelligence teamA&P management Media/ PR communication Building Collaborate with the PR team for the delivery of the following outputs with effective communication with Maison / Media / Journalists / Agencies Media plans and details (Calendars, Budget, KPIs) Media / PR analysis and reporting both in Online / Offline Identify the relevant influencers / KOLs for each respective brands to develop the amplification plan based on the event / product launch Commercial Building Collaborate with Commercial Excellence team to implement the BBI (Brand Building Investment) plan in Trade Share the marketing and BBI plan in details Align with the commercial plan for each respective brands (Volume, Distributions, Rate of sales) Analyze the activation result to measure the performance vs KPIs Leverage Trade / Consumer feedback to reflect to the next action points Qualifications Education: 4 years Bachelor degree is a MUST. Masters is a plus Over 7- 8 years professional experience in the marketing / business development field (Depends on the carrer) 5-7 years of brand management experience in consumer goods / luxury brands industry with budget management responsibility Proven experience of luxury marketing with good sense of understanding luxury brands Experience in international environment would be an advantage Experience in Consumer Communication and/or Public Relations management (press, key opinion leaders) Experience in event planning/ execution - specialize in handling PR/Event agencies Experience in relation with digital communication Maintenance of good relations with representatives of the media Interest in and understanding of wines & spirits industry is a plus Skills Strong communication skills in an international/diverse environment (both in Japanese and English) Strong business/commercial acumen, with a good understanding of managing a brand business Understanding of brand building within a luxury context Good organizational and planning skills Presentation and negotiation skills Strong numerical/analytical skills Be creative / lead innovation Strong people management/coaching skills Good networking, influencing, and communication skills Drive for results Deal with ambiguity Problem solving / be able to generate solution pro-actively Take responsibility

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Visual Merchandiser, you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. Note: This job ad is not linked with an active position. Your data is saved in our platform to be used as soon as we have a vacancy. After a year, your data will be deleted, according to GDPR rules. About the job As a Visual Merchandising (VM), you will be a key driver in bringing the Swarovski brand story to life nationwide. You will support the VM Manager in the flawless execution of global VM guidelines and strategies across all stores, ensuring brand consistency and excellence in visual presentation. This role directly contributes to enhancing the customer experience and maximizing product sell-through by managing tool logistics, coordinating essential training, and supporting key installation projects. Your responsibilities include, but are not limited to: VM Operations Responsible for being first contact for Visual Merchandising team. Translate global guidelines by each store concept for each global campaign (usually 3-4 per year) and dispatch to 100 stores. Flag if there is any local adaptation needed. VM tools order coordination and follow ups with central team. Coordinate VM training / meetings for VM experts in stores and DMs. VM Display Store visits on daily basis including domestic travel. Frequency will be adjusted depending on individual role suitability. Coordinate and physically support display for new openings, refurbishments and relocations. Support in-store events and adhoc pop up events. About you We are looking for a unique and amazing talent, who brings along the following: Must have BA Degree or equivalent Minimum 2 years of Visual Merchandising experience Fluent Japanese and basic English Excel/PPT/Word skills Nice to have Experience in fashion/jewelry industry More than conversational level of English Team orientation, and ability to work effectively with all levels of the organization Detail-oriented, quality-oriented Who understands brand business with result-driven attitude What we offer You can expect a range of benefits, including: Swarovski products discounts (50% for all products) Buddy Program (Employee Assistance Program) Retirement benefit plan: 401K (pension) and 特退共 (DC) 10 days annual leave & 5 days summer holiday (July to Sept) Overtime Payment Office closes Dec 28 to Jan 4 every year Masters of Light Since 1895 Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact. Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

Within a context of innovation and scientific excellence, the Skincare Laboratory Manager leads the development of high value-added innovative skincare products, primarily for the Asian market, while ensuring their global scalability. The role provides scientific and technical leadership across projects, in close collaboration with R&D, MCI and Marketing. Deliver assigned projects with following leadership Lead and delivery of assigned innovation product development by managing & guiding 5-6 formulators for Asia primarily, but potentially for global application Present the progress of innovation work with technical rationale/data as “reasons to believe” to R&D management team and get an agreement for clear next steps. Propose and pursue new technology exploration, create new formula chassis with unique & superior texture, and/or with superior skin care efficacy. In collaboration with the Valorization coordinator, create technical models and communicate the superior benefits technically achieved by the new formula chassis to R&D management first, then transform the information/data to central & local Marketing with consumer understandable explanation on competitive edges In collaboration with the Valorization coordinator, analyze competitive activities and find opportunities for own technology to compete with them technically and commercially Provide required data and prototypes at project decision meetings and manage the development schedule with full communication with AIC & central R&D, Marketing, and Product supply groups. Participate in press presentation for technology presentation when the products are designed for Asian needs and requested by central & local PR. Support market, technical and scientific survey in skin care field In collaboration with Open Innovation team, explore and identify novel technology from suppliers and vendors with possible partnership Provide technical support for global projects led by central R&D laboratory not to miss the critical Asian needs In collaboration with Open Innovation team, ensure monitoring of new technologies/innovations in Asia, and provide feedback of assessment to management and counterparts in central R&D, MCI & Marketing Guarantee timely feedback on any quality problems from own formulation work to set better reactivity and continuous improvement of formulation designing and/or package compatibility in a timely manner. Work Authorization This position does not offer visa sponsorship. Applicants must already have valid work authorization to work in Japan. Language Requirement Fluency in Japanese at a native‑equivalent level (e.g., JLPT N1 or equivalent) is required due to the nature of the role.

Guerlain (Japan) is looking for Fragrance Training Manager who will be responsible for developing and implementing training programs that enhance the knowledge, skills, and sales performance of Guerlain Beauty Ambassadors and Fragrance experts. This role plays a crucial part in ensuring that staff effectively represent and sell fragrance brands, ultimately driving sales growth and brand loyalty. This position will be reporting to Education & Development Director (Division Head), and located in Tokyo. MAIN RESPONSIBILITIES Curriculum Development Develop and implement effective training programs to enhance Beauty Ambassadors' (BAs') and Expert's productivity across client interactions, retailing methods, counter activities, and product knowledge, in accordance with Guerlain Academy guidelines and materials. Establish an annual training calendar synchronized with the marketing calendar and HQ guidelines, incorporating relevant marketing messages. Coordinate training availabilities with central/regional teams. Facilitate the Guerlain Academy module and updated brand workshops for MBC retailers. Support the maintenance of digital tools, including "Be Guerlain." Training Delivery Conduct interactive training sessions for BA's, Experts and Sales, utilizing various training methodologies (in-person workshops, online webinars, on-the-job coaching). Train expert-level BAs and conduct "Master Classes". Design and develop engaging and informative training materials (presentations, manuals, online modules, interactive exercises) covering topics such as fragrance families, fragrance notes, application techniques, sales strategies, customer service, and brand storytelling. Performance Evaluation Assist in assessments for the Expert program and other educational initiatives. Regularly assess training needs and tailor programs to address specific skill gaps and knowledge deficiencies. Stay up-to-date on industry trends, product launches, and competitor activities. Conduct strategic counter visits to provide on-the-job training for improved sales techniques and guide counter managers (CMs) on overall counter management, in collaboration with the retail team. Event and Animation Support Support the successful execution of events and animations through various activities, including: Providing support and coaching to BAs, Experts and Sales teams on product knowledge, sales techniques, and customer interactions. Develop tools and resources (manuals, quick reference guides, product information sheets, selling scripts). Implementation and facilitation of specific activities, as well as on-site event support for BAs and CMs.Others Work closely with Marketing, Digital and Sales team to align training with brand strategy and product launches. Collaborate with retail partners to implement training and ensure consistent brand messaging. Oversee all fragrance training programs and manage budget effectively, tracking expenses and ensuring cost-effectiveness. Develop and deliver onboarding programs for new hires, providing foundational knowledge and skills. Working Relationship Sales, Marketing & Communication All Department Heads and Staff All Counter Manager and Beauty Ambassador HQ Training Department Language Skills Japanese (Business - Native) (JLPT 1) English (Intermediate - Business) (TOEIC 650 / TOELF iBT 71) Desired Personal Attributes: Positive and enthusiastic attitude. Genuine interest in developing others. Strategic thinking and planning capabilities. Collaborative work style with colleagues at all levels. Commitment to personal growth and responsiveness to feedback.

Ecommerce Business Support plays an essential role supporting the daily operation and commercial success of Japan's 3rd party e-commerce accounts. This position requires a collaborative mindset and a strong sense of responsibility, as it contributes directly to driving sales and maintaining operational excellence. Woking closely with the ecommerce center of excellence and cross functional teams, Ecommerce Business Support helps ensure smooth logistics, return processes, and workflow management across various platforms. A solid understanding of the brand's value and positioning is key, as this role involves tailoring those elements to each marketplace in a way that support growth and consistency. By managing the operational foundation, Ecommerce Business Support enables effective execution and helps deliver a high-quality customer experience. 1. Inventory management: · Manage healthy inventory level to maximize marketplace sales, including replenishment, allocation and return processes · Manage sales data as part of inventory control and demonstrate analytical skills to maintain healthy stock levels based on data insights · Execute effective order processing and delivery tracking to maximize sales by leveraging all available tools · Coordinate with logistics, warehouse team and marketplace managers for timely fulfillment 2. Website Operation: · Ensure product information is implemented across marketplaces in accordance with brand guidelines · Responsible for adapting merchandising strategies for marketplace execution, creating tailored plans informed by each marketplace ecosystem · Implement brand marketing calendars and initiatives across marketplaces · Handle customer inquiries related to marketplace transactions 3. Finance & Administration · Collaborate with Accounting team to manage and process invoices related to marketplace operations, including reconciliation with SAP

Guerlain (Japan) is looking for a Product Manager. This position will be reporting to Product Marketing Manager and located in Tokyo. MISSION STATEMENT Develop and implement specific category's strategy to achieve sell-out target Plan, implement, and analyze effective novelty launches and elevate existing catalog products - especially HERO products - through efficient national promotions Manage specific category's product lifecycle efficiently in close collaboration with HQ, DP, Supply, and RAQA, including addressing product-related issues, including products, samples, and testers. Support HQ in new product development initiatives Collaborate closely with HQ to generate positive synergy to Guerlain Japan MAIN RESPONSIBILITIES 1. Product Marketing Strategy Develop annual category strategies to achieve sales targets, including KPI definition, audience targeting, and execution of monthly marketing plans. Lead 360 launch strategies for HERO products and new products, ensuring alignment with brand and business objectives. 2. Product Marketing Operation Collaborate cross-functionally to execute operational tasks related to product launches. Provide strategic insights to Demand Planning to support accurate forecasting for new and existing SKUs, and partner with Supply Planning to ensure seamless execution. Manage sales and expense budget 3. Analysis & Reporting Leverage Excel, BI tools and dashboards to conduct daily sales and CRM analysis, delivering proactive insights to internal stakeholders. Analyze 360 activation performance and result for major launches and report to HQ. Monitor competitor products, activations, and media exposure to build differentiated planning, compelling messaging, and identification of market opportunities. 4. Copy Development Create compelling messaging tailored to brand tone and manner, product features, target audience, and competitive landscape. Leverage knowledge and understanding of Culture and Art, and create impactful and emotional claims. WORKING RELATIONSHIPS Marketing Department Team Members Sales team (offline & online) Digital & CRM team Media team Social Media, PR, Creative team Event team Supply & Demand team Education team BPM HQ Marketing / R&D functions LCS Managers Since 1828, Guerlain has always been about revealing wonders – through the crafting of exceptional, audacious fragrances and beauty products. We run a transformation at a fast pace and are onboarded on the accelerating elevation journey that will lead us to the clear destination of being the most iconic high perfumery and high cosmetic house in image and products, above the competition, the most exclusive one.

FENDI JAPAN クライアントサービス（CS）アシスタントマネージャーは、CSアドバイザーのパフォーマンス管理、チームの指導およびサポートを行い、オムニチャネルの観点から多種多様なタッチポイント（EC&店舗コール、メール、ライブチャット、アウトリーチ、その他さまざまなお問合せ）において高いレベルのサービスと、顧客体験を提供することがミッションです。 アドバイザーとしての日々の電話、メールやチャットを対応。その中で、アドバイザー全員がブランドにふさわしい、かつ顧客中心のコミュニケーションを取れるよう模範を示す ケース件数に基づいて、スタッフのカバレッジとスケジューリングを実行 サービスレベルを保証し、トラッキング、およびレポーティングを適切に行うためのプロセスを構築 チームがKPI（売上、対応件数）を達成するために動機付けを行い、適切なリソースを提供 店舗およびECOM関連で発生した問題の初期対応し、解決するためのリソースを提供＆チームをサポート（注文、配送、修理、支払い、返品交換、エスカレーションを含む） CSアドバイザーの個別トレーニングに対して定量的および定性的なフィードバックを行う CSアドバイザーのオンボーディング、継続的および補習的なトレーニングを主導（顧客獲得、販売、問題解決、ポリシー、エスカレーション等） CRMリソースを活用し、主にECOM顧客のエンゲージメント、リテンションを拡大 ケースエスカレーションプロセスを効果的に管理し、クレームやお客様からの声をECOM、リテールチームおよびCRMチームとのコミュニケーションを円滑に行う アフターセールスと連携して、最適なクライアントエクスペリエンスを実現し、修理や製品に関する問題のフォローアップを行う

Parfums Christian Dior Japon is part of the LVMH group, the largest luxury brand in the world. As a Skincare Product Manager, you will be responsible for planning / executing / reviewing all new / existing product management & local promotions to animate skincare sales in each channel. This position is reporting to Group Product Manager of Skincare, Product Marketing, and located in Tokyo. MISSION STATEMENT Product Management – Skincare Plan / execute / review all new / existing product management & local promotions to animate skincare sales in each channel. Coordinate with other teams to integrate and drive strong 360 plan for new launch along with objective & strategy. Review competitor’s activity including skincare event to enhance presence as Dior Skincare in the market. MAIN RESPONSIBILITIES Assume Product Management – Skincare to Plan and execute new product launch through effective and strategic plan. Prepare marketing platform / “Kikakusho” with product concept, launch strategy, A&P materials for each project. Prepare / monitor strategic product portfolio. Prepare annual marketing calendar for effective implementation of each program by relevant departments. Prepare and manage national / local promotion programs and sampling plan to assist counter activities. Prepare and provide product information to relevant departments and sales team for clear understanding of concept and sales talks. Analyze sales and report to management with necessary following up action. Analyze competitors’ activities. Propose new product development proposal with research/understanding of market trend to Regional Marketing. Prepare and provide tester, dummy and decide counter display with VMD. Prepare product collateral materials such as consumer leaflets, handouts. Proof reading Administer Item Master data management Follow-up closely logistics by coordinating with Supply Planning and Central Marketing especially at launch / post launch timing to secure stable product delivery. Propose and control expense / budget for new product launch and promotion. Other tasks directed by supervisors WORKING RELATIONSHIPS All Marketing Team members (PR and Media, Digital, Creative, VMD, CRM) All Sales and Training Team members BPCM (Business Planning Control Manager) LCS Dept. (Logistics , Supply Planning, RA/QA) Central and Regional Marketing in PCD EXTERNAL RELATION AD / Promotion agencies Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity and expertise, both in France and throughout the world. Our House is an open and highly focused collective, a leader that thrives on the creativity of all its stakeholders. Our collective passion and our heritage, full of authenticity and dream, make us move forward and reinvent ourselves. By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, we are reinventing every day the Dior style and its compelling, joyful and absolute beauty. Our stimulating missions give our employees the opportunity to develop new skills, overcome spectacular challenges and reveal their talent. To go further, with Dior.

FENDI JAPAN クライアントサービス アドバイザーは、フェンディジャパンのクライアントサービスセンターの一員として、高い品質のカスタマーサービスとオムニチャネルサポートを提供する役割を担います。アドバイザーは、あらゆるリソースを活用し、共感する力とコミュニケーション能力を最大限発揮し、パーソナライズされた効率的かつ効果的な手法で日々お客様をサポートします。アドバイザーは、セールスターゲットを含めて、チームと個人のKPIゴールを達成および超過するミッションがあります。 • フェンディにお問合せいただいたすべての方へ、ブランド価値とプロ意識に沿った、前向きで丁寧な体験を提供 • クライアント中心の考え方と情熱を持ってお客様とつながり、優れたサービスを通して問題や問い合せを解決に導く • オムニチャネルの考え方を理解し、電話、Eメール、ライブチャット、ライブビデオ、および/または書面によるコミュニケーションを実践しながら、あらゆるショッピング方法とブランドとのつながりを提供する • クライアントの満足度を確保するために、サポートまたはリソースを必要とする問題を適切に、かつスピーディーにエスカレーションする • フェンディのポリシー、手順、およびプロセスを理解した上で、それ沿って、クライアントとのコミュニケーションを図る • ブランド認知度、製品知識、パーソナライズされたエンゲージメント、ストーリーテリングをクライアントに伝達する • インバウンドとアウトバウンドのクライアントアウトリーチをバランスよく行い、売上を生み出し、クライアントとの関係を構築する • セールスターゲットとKPIを達成し、それを超えるように推進する • マネージャーやチームメンバーとベストプラクティスを共有。クライアントからの問い合わせを解決し、関係性を深め販売機会を拡大するために革新的なアプローチを促進する • データを正確かつ適切に取り扱い、ツールとリソースを活用してクライアントのニーズに順応する • リテールネットワークとの生産的な関係を維持する

Develop marketing strategy and execution plan for Spirits and Wines under Brand Directors guidance. Major Brands : Hennessy, Sir Davis, Belvedere, and Wine Estates portfolio (Cloudy Bay, Rose Chateau d’Esclans, Joseph Phelps, and a few more still wine brands) Implement ATL & BTL strategy to achieve volume & revenue target in alignment with short term and long term brand plan. ATL: Collaborating with Media team and PR/Communication team, lead project briefing to develop digital / PR / events plan to elevate brand desirability for driving recruitment and loyal fan engagement BTL: Collaborating with customer marketing team, develop execution plan for both on premise and off premise. Be the face of the brand(s) vis-à-vis Maison(s)/HQ office/regional office. Manage its coordination between department/functions and key stakeholders such as sales to promote better ways of working and bring value to MHD’s business, brand portfolio and people. Brand Building Take the lead role in the delivery of the following outputs with alignment with key stakeholders such as Maison/ Sales/ Other departments. Annual Brand Plan development and implementation Mid-Term Plan development and implementation Promotional plans and details (Calendars, Connection Plan, Budget, KPIs) Business / Campaign / Activations analysis and reporting Trade activation implementation maximizing return on investment Merchandising / Tools plan and development Briefing to media team and PR/ Communication plan team with sharing goal and strategic intent, and identify the relevant influencers / KOLs for each respective brand to develop the amplification plan on the event / product launch Analyze / track the market / consumer trend to work together with Market intelligence team A&P management Commercial Building Collaborate with Commercial Excellence team to implement the BBI (Brand Building Investment) plan in Trade. Share the marketing and BBI plan in details Align with the commercial plan for each respective brand (Volume, Distributions, Rate of sales) Analyze the activation result to measure the performance vs KPIs Leverage Trade / Consumer feedback to reflect to the next action points

The Key Account Manager will play a pivotal role in driving the growth and success of our business on the Amazon platform. This position is responsible for comprehensive sales management, leading negotiations and business discussions, and overseeing the creation and maintenance of our online storefront. The Key Account Manager will develop and execute promotional strategies to maximize brand visibility and sales performance on Amazon. Additionally, the role requires close collaboration with internal sales teams to ensure alignment on product selection and scheduling, as well as active participation in new online business initiatives. The ideal candidate will be a proactive, results-oriented professional with a passion for e-commerce and a strong ability to build and nurture key partnerships. As the digital landscape continues to evolve, MHDKK is uniquely positioned to capitalize on the significant opportunities within the online marketplace. Recognized as a key country within the APAC region, MHDKK is expected to spearhead the development of innovative e-business models and set new benchmarks for digital excellence. Our digital strategy is built upon three core pillars: direct-to-consumer (e-D2C) initiatives, robust support for our clients’ e-retail growth, and the strategic expansion into Amazon as a new business frontier. By leveraging advanced analytics, agile execution, and close collaboration with both internal and external stakeholders, we aim to accelerate our digital transformation and establish MHDKK as a leader in the online luxury market. The successful execution of this strategy will not only drive incremental revenue but also enhance brand equity and customer engagement in the digital space. Account Management: 70% Take full ownership of our Amazon business, including P&L management, budget planning, and cost control. Develop and implement comprehensive business strategies to achieve sales targets and ensure sustainable growth. Lead negotiations and business discussions with Amazon and other key stakeholders to maximize business opportunities. Oversee the creation, optimization, and maintenance of our Amazon storefront, ensuring strong brand presence and optimal customer experience. Design and execute promotional campaigns to enhance brand visibility and drive sales performance. Collaborate closely with internal teams—including sales, marketing, and supply chain—to align on product assortment, launch schedules, and inventory planning. Actively participate in and contribute to new online business initiatives and projects. Serve as the main point of contact for Amazon-related business matters, ensuring effective communication and alignment with internal and external partners.Development of Sales Channels and Product Portfolio: 20% Research and negotiate with potential new accounts. Coordinate product selection and sales strategies with the sales team and each Maison.Team support: 10% Prepare reporting materials and deliver presentations as needed. Participate in team meetings and provide support to team members as required.-Qualifications Education: 4 years Bachelor’s degree is a must Experience: 4+ years working as a key account manager in grocery or FMCG with experience managing e-commerce. Other relevant industry experience includes E-commerce, wireless/telco, retail, financial services, media/publishing, and technology is plus. Experience in food and wine world is plus. Hands-on experience commercial with Amazon, particularly in roles such as e-Key Account Manager. Understanding of digital marketing and media spend and how to combine with Amazon strategy. Ability to closely manage a P&L Strong analytical skills with the ability to interpret data and make data-driven decisions. Strong organizational and planning skills Proficiency in Amazon Vendor Central Skills Language Skills: Native or business level of Japanese and English, French is a plus. *There will be many interactions and communication with APAC regions for both Moet Hennessy and LVMH group, therefore we would need a bilingual candidate. Excellent communication and negotiation skills. Proven track record of achieving sales targets and driving business growth. Team player who can work autonomously and proactively take initiative. KPI-oriented and business-driven. Attention to Detail: Meticulous in managing product listings, inventory, and account performance. Being a team player, open-minded, creative, and proactive mind-set is required.

配属部署内の事務業務を担っていただきます。配属部署や業務内容の詳細は、応募後ご経験内容や特性に合わせて、ご相談しながら検討を進めます。 障害者手帳をお持ちの方の採用を想定しています 雇用形態: 契約社員（契約期間原則3ヵ月、契約更新の可能性あり） ＜業務内容例＞ スケジュール管理、資料作成、データの収集や記録・管理、申請業務、部門サポート等 採用企業: パルファン・クリスチャン・ディオール・ジャポン株式会社 勤務場所: 東京都千代田区平河町2-1-1住友不動産平河町ビル 勤務時間: 9:30～18:00（休憩1時間／実働7.5時間）*6時間勤務とする等、実働時間に関しては柔軟にご相談に応じます。 施設状況: 出入口段差＞無、出入口ドア＞有人、エレベーター＞有、階段手すり＞有、トイレ＞洋式、車椅子移動スペース＞無 *左記の他、必要な合理的配慮についてはお申し出ください。 応募書類: 履歴書、職務経歴書 *業務遂行上の合理的配慮等の確認のため、障害の状況（障害種別や程度）や配慮事項等を可能な範囲で応募書類にご記入ください。 Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity and expertise, both in France and throughout the world. Our House is an open and highly-focused collective, a leader that thrives on the creativity of all its stakeholders. Our collective passion and our heritage, full of authenticity and dream, make us move forward and reinvent ourselves. By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, we are reinventing every day the Dior style and its compelling, joyful and absolute beauty. Our stimulating missions give our employees the opportunity to develop new skills, overcome spectacular challenges and reveal their talent. To go further, with Dior.

Parfums Christian Dior Japon is part of the LVMH group, the largest luxury brand in the world. As a PR MANAGER, you will be responsible for managing all PR activities across media channels, ensuring consistent brand messaging, and driving impactful results in alignment with overall company objectives. This position is reporting to PR Director in PR, Brand Marketing & Communication, and located in Tokyo. Mission: To develop and execute integrated PR and communication strategies that elevate Parfums Christian Dior's brand awareness, image, and desirability within the Japanese market for their specific category (Skincare, Fragrance, or Makeup), while also contributing to the business objectives especially the recruitment by gaining awareness and excitement for the new launches. This role is responsible for managing all PR activities across media channels, ensuring consistent brand messaging, and driving impactful results in alignment with overall company objectives. Essential Duties and Responsibilities: Develop & execute PR strategies: Design and implement comprehensive PR plans for their specific product category (Skincare, Fragrance, or Makeup), aligning with overall brand objectives and target audience. Manage media relations & secure coverage: Build and maintain strong relationships with key media contacts across print, web, and social; proactively pitch stories and secure good exposures in any format. Create engaging content across channels: Oversee the creation of compelling press materials, social media content, and other communication assets, ensuring consistent brand messaging. Plan & execute PR events for press, KOL, influencers. Lead the collaboration with other Category Managers: Strongly corporate with other categories to achieve the balanced, efficient and best-complementary communication as the brand. Collaborate with the Influence Project Manager on influencer campaigns: Work with the Influence Project Manager to develop content concepts, select influencers, and ensure brand alignment in influencer marketing initiatives. Lead and manage the cross-category projects. Manage the PR budget for their category. Track campaign performance & report results: Monitor and analyze PR campaign performance, using data to assess effectiveness and identify areas for improvement; prepare reports for stakeholders. Supervise outsourced product leasing service (Media Globe). Collaborate with internal teams & manage junior staff: Work closely with product marketing, sales, and other departments; manage and mentor junior PR team members including assistant and intern. Internal Working Relations: PR team in Central office Product Marketing Media Omnichannel Retail Retail Education Shared Service Functions (F&A, RAQA etc.) Asia Innovation Center External Relations: Christian Dior Couture LVMH Japon and other LVMH group companies PR/AD Agencies Media Globe (outsourcing product-leasing operation) Publishers, Journalists and Beauty Experts Talent Agency, Celebrities, Influencers Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity and expertise, both in France and throughout the world. Our House is an open and highly focused collective, a leader that thrives on the creativity of all its stakeholders. Our collective passion and our heritage, full of authenticity and dream, make us move forward and reinvent ourselves. By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, we are reinventing every day the Dior style and its compelling, joyful and absolute beauty. Our stimulating missions give our employees the opportunity to develop new skills, overcome spectacular challenges and reveal their talent. To go further, with Dior.

Reports To : Retail Director, Japan - functional report to HQ Retail Operation Location : Japan SUMMARY RIMOWA is looking for Retail Operations/Performance Manager who will be in charge of Easing store daily operations in the front and back office Overseeing retail teams in store to ensure compliance of operations in IT systems (CEGID, tax free, etc) Ensuring full compliance with local legal regulations and retail store hand book Reducing time spent by store managers on administrative requirements Optimizing process-efficiencies and improve the customer experience RESPONSIBILITIES ESSENTIAL DUTIES AND RESPONSIBILITIES – Develops and maintains operational plans to include all business requirements which include KPI analysis and reporting to HQs, and meeting financial objectives -Monitor and analyze retail performance KPIs (sales, traffic, CVR, UPT, ATV, FTE productivity), and provide regular reporting to HQ and local management - Ensure balance between operational efficiency and sales performance, enhancing both store productivity and client experience –Develops budget and cost controls, and obtains data regarding both internal and external business metrics – Develop and/or maintain all retail processes, policies, and procedures – Responsible for inventory management, bi-annual inventory count and inventory movement in the POS system –Coordinate project development and management with following other departments : IT, internal control, finance and e-commerce teams – Develop Retail Guideline and operation manuals for stores: service description, integration in sales ceremony, examples of sales scenario, system process – Responsible for financial analysis of the operational expenses. -Plan and implement of store staff incentive plans – Trains and ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations – Maintain safe, secure, and healthy facility environments – Liaise and coordinate with HQs on retail operations

We are seeking a dynamic and experienced Senior Manager to lead our Employee Engagement, Internal Communications, and Corporate Social Responsibility (CSR) initiatives. The ideal candidate will be a strategic thinker with a passion for fostering a positive and engaging work environment, driving impactful communication strategies, and championing our commitment to social responsibility. ・Employee Communications: - Develop and implement internal communication strategies to improve transparency, alignment, and culture across the organization. - Craft clear and consistent messages that reflect the company's purpose and values, delivered through various channels such as the intranet, town halls, videos, etc - Ensure consistency and alignment of internal communication activities between global and local ・Employee Engagement: - Plan and execute engagement activities to foster connection and belonging among employees. - Develop and manage employee recognition programs. - Conduct employee engagement surveys and/or focus groups to assess employee sentiment and analyze/identify areas for improvement - Take ownership of General Administration to improve Employee Experience in the organization. ・Corporate Social Responsibility (CSR): - Lead the development and implementation of CSR initiatives including DE&I that align with the company's values and commitment to community impact. - Work with global and/or regional teams, LVMH group to localize and execute CSR programs. - Drive internal campaigns to boost awareness and participation in CSR initiatives. - Track and report CSR metrics. ・Stakeholder Management: Build strong partnerships with internal and external stakeholders to support employee engagement, internal communications, and CSR efforts. ・Strategy & Execution: Create and execute communication strategies that drive a more united, collaborative, and engaged workforce. ・Content Creation & Management: Manage content across multiple enterprise channels, ensuring it is engaging and aligned with communication goals. This includes writing, producing, and distributing employee communications materials. ・Event Management: Plan, manage, and execute internal events, including partnering with vendors, developing messaging, and overseeing logistics. ・Crisis Communication: Manage internal communication during periods of change or crises, ensuring transparency and clarity. ・Team Leadership/Coaching: Providing leadership, coaching, and development to the team member. 【Qualifications】 - Experience: 8+ years of employee communications, corporate social responsibility, or related roles, preferably within organizations with multiple regional offices. - Good understanding of FMCG/alcohol/luxury industry, and working experience in multi-national organization would be a plus 【Skills】 - Language Skills: Native or business level of Japanese and English. - Communication Skills: Excellent verbal, written, and presentation skills. The ability to communicate effectively with all levels of the organization is crucial. - Interpersonal Skills: Strong relationship-building and interpersonal skills. Ability to influence and engage diverse audiences at all levels of the organization. - Strong project management skills with the ability to coordinate across departments and locations. - Change Management Skills: Ability to lead and manage change initiatives effectively, and to positively accept and execute change with growth mindset - Leadership Skills: Ability to lead and mentor HR team members. - Cultural Sensitivity: Ability to work effectively with people from diverse backgrounds and cultures. - Passion for sustainability, social responsibility, DE&I and corporate culture building. - Experience developing and implementing employee engagement initiatives is a plus. - Experience with crisis communication is a plus. - Proficiency in Microsoft Office Suite and various communication platforms.

As part of CEECI team at Asia Innovation Center (AIC) Tokyo, the mission of sensory research and product evaluation coordinator is to contribute developing products that reflect Japanese consumers’ needs and ensuring the success of the launch and relaunch of our brands’ products, as well as the success of the innovation project. For that, the role of this job is conducting the sensory analysis with trained Japanese panels and evaluating the development/innovative formulas to give precise guidance to relevant departments. The core responsibility for the Sensory Research ＆ Cosmetic Expertise Evaluation Coordinator will be 1) managing day-to-day sensory research activities and 2) organizing and analyzing the data from panels, reporting, and presenting the results to the brands 3) evaluate developing products by using exquisite sensorial feelings and giving the feedbacks based on the products’ brief 4) understand the Japanese market, including trend, competitors' products, usage and consumers' sensory expectations for each product category to evaluate formulas objectively and professionally, and provide such market information with relevant departments when it is necessary 5) work closely with Japan laboratory to contribute the innovation project through giving them the feedbacks on formulas. 官能評価パネルの運営 トレーニングされた評価者（パネリスト）のセッションの運営 パネルリーダーとして、研究所およびパリ本社と協働し評価セッションの計画策定 評価計画策定～準備～セッションの実行およびパネルのトレーニング セッション中のファシリテーション、デスカッションを通じ必要に応じて評価項目の見直しや是正を行う パネリストの方たちの高いパフォーマンスを維持できるようモニタリングする 評価データベースの維持、更新 データ分析およびプレゼンテーション パネリスト評価により得られたデータの統計的分析 分析に基づいたプレゼンテーション資料の作成、必要に応じてプレゼンテーションを実施（英語） イノベーションの推進 必要に応じ、官能評価パネルより得られたデータを分析・提示し、日本研究所のイノベーションをサポート Sensory Research Coordinate and operate sensory research sessions with our trained Japanese panels As a panel leader, planning the sensory research sessions by working closely with the sensory analysis team＆labs in France Planning, preparing, and executing sensory sessions including panel trainings Facilitating the group exercises and discussion, and design or re-define the sensory attribute through the discussion when it is necessary Ensuring high data quality by monitoring panel performance Maintaining and updating sensory databases Analyze and present data obtained from the panel sessions Delivering statistical analyses of results from the panels Creation of reports (sensory mapping, comparative profiles or others as required by the brands) Making the presentation of the results Maintaining and updating sensory databases Innovation Supporting innovation driven by Japan lab by offering a sensory analysis result ***** Cosmetic expert evaluation Cosmetic expert evaluation for development Evaluating development formulas based on briefs and benchmarks, and give a guidance on texture adjustment Using consumers panels when it is necessary and conducting group interview to find consumers’ perceptions towards development formulas Having frequent discussions with France/China team to be align with the sensory evaluation Cosmetic expert evaluation for innovation Evaluating innovation skeletons, mainly driven by Japan lab, to give the precise feedbacks based on the brief Competitors’ products analysis Monitoring and evaluating competitors’ products regularly to understand texture trends and to analyze specific sensorial cues in consumers’ perception. When it is necessary, give such information to relevant department to make evaluations more convincible and to catch up the latest/upcoming trends. Computer Proficiency: MS-Office (Microsoft Excel, Word, PowerPoint and Outlook). Advanced knowledge in sensory data collection and statistical software (e.g. SIMS 2000, XLSTAT, Eye Question, FIZZ, SAS) is preferred. Prior experience in statistical analysis and reporting is preferred Strong written and oral communication skills in Japanese and English Business level English is required

Guerlain (Japan) is looking for a SPA Trainer. This role will maximize Institute & Spa sales and elevate brand image by providing training to licensees, SOCIE/ESGP, and Guerlain local retail population as the Guerlain SPA trainer. This position will be reporting to Education & Development Director (Division Head) and located in Tokyo. MAIN RESPONSIBILITIES Guerlain SPA Trainer Representing the history, heritage and values of Guerlain and to transmit it to our Beauty Experts all over our Retail Population and to our Spa team Be sure to respect the quality of our treatments and all our protocols and processes (Method, customer journey) Coach, follow and motivate local Socie Spa Trainers Check and respect Protocols Safety Organize offline and online local Training sessions Organize Training sessions for SPA and Retail Cabins where there is paid treatments and for Retail Cabins where there is Free treatments Check and follow up of SOCIE/ESGP, Cabins during regular Market visit Help and support with Spa International team to update, create and develop communication tools Train the trainers for non-paid treatments when no one from Skincare training team goes to Paris for updated protocols Insure smooth communication between Local training team and International Spa Training team Check and follow Guerlain Visual Merchandising and Retail Design guidelines at SOCIE/ESGP AS SPA Expert Perfect Knowledge of Guerlain SPA Protocols and methods To do Treatments for Journalists, VIP, and during masterclasses when necessary Act as Ambassador of Guerlain to transmit Spa Know How INTERNAL WORKING RELATIONSHIPS Sales Marketing & Communication HQ Guerlain SPA Department HQ Guerlain Academy EXTERNAL RELATIONS SOCIE, Esthetic Salon Guerlain Paris DEVELOPMENT OPPORTUNITIES Spa Training Manager and in also other LVMH group companies Since 1828, Guerlain has always been about revealing wonders – through the crafting of exceptional, audacious fragrances and beauty products. We run a transformation at a fast pace and are onboarded on the accelerating elevation journey that will lead us to the clear destination of being the most iconic high perfumery and high cosmetic house in image and products, above the competition, the most exclusive one.