すべての求人情報 IT、インターネット

Guerlain (Japan) is looking for a CRM Manager in Tokyo. This position will be reporting to Digital Director and with two direct reports: CRM Clienteling Specialist & Data Analyst. MISSION STATEMENT The CRM Manager is responsible for defining and executing the Maison’s CRM strategy to expand the customer base and drive long-term customer value, loyalty, and brand desirability. This is achieved through a balanced approach of data-driven one-to-many CRM activations and high-touch one-to-one Clienteling strategies. Leveraging customer data and insights, the CRM Manager delivers personalized, omnichannel experiences, supports both robust retail and growing digital business objectives, and enhances personalization to elevate the overall client experience that reflect Guerlain’s heritage and savoir-faire within a luxury beauty environment. MAIN RESPONSIBILITIES 1) CRM Strategy & Management Develop and implement a CRM strategy aligned with Guerlain’s heritage, brand positioning, and long-term client equity Oversee the customer lifecycle across acquisition, retention, reactivation, and top-tier (VIC) development with omni-channel touch point approach. Design and maintain refined customer segmentation frameworks based on engagement, value, and behavioral insights 2) Clienteling & One-to-One Engagement Define and implement clienteling approach, enabling Beauty Advisors to deliver refined, personalized one-to-one interactions Translate customer insights into actionable clienteling guidelines, including tailored client prioritization, communication touchpoints, and follow-ups Monitor clienteling performance metrics, including tiered customer engagement, VIC retention, and active client participation Foster emotional connections and elevate the client experience through high-touch, luxury interactions that reflect Guerlain’s heritage 3) One-to-Many Activation communication Develop and maintain a balanced framework between one-to-many CRM activations and one-to-one interactions Define and craft a refined client contact and communication strategy across multiple touchpoints, including but not limited to LINE, EDM, and DM, with cadence and guidelines that respect luxury brand standards 4) Loyalty Program & VIC EVENT Management Develop and evolve loyalty programs to strengthen long-term client engagement and membership value, while enabling relevant cross-category opportunities. Collaborate with retail team &VM team to deliver tailored, emotionally resonant experiences for VIC clients (GAISHO/VIC EVENT/etc) Tracking loyalty program performance and provide actionable insights to continuously refine loyalty program 5) Data Analytics & Insights Own CRM and clienteling performance analysis across retail and digital touchpoints Analyze key KPIs across business dimensions, including retention, frequency, client profile, purchase journey, and cross-selling, to provide actionable insights that guide CRM strategy, clienteling prioritization, and commercial decision-making Deliver regular dashboards and reports that support strategic initiatives while enabling elevated and emotionally resonant client experiences 6) Campaign Measurement & Optimization Define success metrics and frameworks for both one-to-many CRM campaigns and one-to-one clienteling activities Conduct post-campaign analysis to identify opportunities for refinement in segmentation, messaging, and journey design Ensure campaigns and clienteling actions consistently enhance the Maison’s prestige and emotional resonance with clients 7) Cross-Functional Collaboration Work closely with Retail TEAM, Marketing TEAM, Digital TEAM, VM TEAM, Logistic and IT teams in a matrix organization With closely communication with HQ team to align local execution with global Guerlain / LVMH CRM frameworks, maintaining consistency with the Maison’s identity 8) CRM Operations & Governance CRM budget planning and resource allocation in alignment with brand priorities and strategic initiatives CRM related product forecasting and stock management Oversee CRM-related systems and tools, ensuring effective usage, data quality, and continuous improvement CRM internal team management Since 1828, Guerlain has always been about revealing wonders – through the crafting of exceptional, audacious fragrances and beauty products. We run a transformation at a fast pace and are onboarded on the accelerating elevation journey that will lead us to the clear destination of being the most iconic high perfumery and high cosmetic house in image and products, above the competition, the most exclusive one.

Summary: We are seeking a seasoned Network Engineer to oversee and implement new network infrastructure projects and solutions across our corporate offices and Coach & Kate Spade stores in Japan. The ideal candidate must possess the ability to manage network service providers and serve as a subject matter expert for Tapestry. Proficiency in both Japanese and English communication is essential for this role. Key Responsibilities: - At least 5 years of relevant experience in supporting, managing and implementing Network Infrastructure projects and solutions. - Measure, manage and review service providers performance and productivity relative to Service Level Agreement. Conducts and attend regular service reviews. - Act as the SME (Subject Matter Expert) escalation support in troubleshooting, incident resolution, service requests fulfilment and root cause analysis activities - Work with Internal IT Teams and service providers, to ensure the successful implementation of technology projects and store opening/relocation/closure - Track and manage the IT hardware refresh and maintenance renewals and be able to negotiate with vendors - Ensure infrastructure systems are stable, secure and performing optimally - Deploy periodic security patches or upgrades to network devices - Manages and resolves SIEM (Security Information and Event Management) alerts - Experience in supporting overall IT Infrastructure systems: Active Directory, DNS, Networks, Web and End-user computing. - Ensure support documentations are available and up-to-date. Conducts regular knowledge transfer activities with internal team and external partners - Participate in store visits and identify service improvements or resolve network issues - Be contactable on weekends and holidays in the event of a major incident/outage. Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. http://www.tapestry.com/ Req ID: 121050 Education/Qualifications: - Proficient in spoken and written English & Japanese - Technical knowledge in supporting Networking technologies: o Mandatory: FortiNet Solutions, Cisco Networks, MPLS, VPN, Routing, and Microsoft Technologies o Good to have: CheckPoint Firewall, ForcePoint, Palo Alto, AWS Cloud Networking Technologies, Nutanix Desired Skills o Understanding and strong knowledge in Networking Technologies (WAN, LAN, VPN, Switching, Routing) o Basic understanding of IT Service Management processes (Incident Management, Service Request Management, Change Management) o Knowledge and experience in Cloud Networking Technologies o Excellent project management, vendor management, communication and technical documentation skills o Retail Industry / Lifestyle brand working experience o Ability to suggest innovative ideas or solutions to improve the current environment o High level of integrity and takes accountability of work o Strong sense of responsibility, integrity and ownership o Self-driven with a positive attitude towards change IMPORTANT NOTES - IT Organization is regionally structured in Asia and globally in North America Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. http://www.tapestry.com/ Req ID: 121050

Tokyo, Japan SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application. At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play. Your Talent YOUR TALENT 用品 開発 10年以上 経験 最低5年 経験 経験 素材 縫製技術 関 知識 英語 Microsoft 基礎 (Excel Word Power Point WELCOME SKILL 大学卒業以上 英語 ( ) YOUR BENEFITS 無 在宅勤務 週2日 確定拠出年金 DC 語学学習 使用 社員割引 店舗 EC 利用料金 Your Mission 製品 開発 企画 市場投入 一連 実務 管理 両面 具体的 開発 予算案 策定 管理 行 開発 継続的 改善 取 組 業務 最適化 品質向上 図 市場調査 競合分析 通 製品戦略 立案 多様 連携 交渉 行 製品 競争力 高 社内関連部門 連携 密 部門横断的 推進 実現 加 育成 注力 組織全体 向上 成果 最大化 貢献 製品 開発業務 実務及 管理 開発 予算案 策定 管理 開発 継続的 改善 市場調査 競合分析 通 製品戦略 立案 MD 素材 連携及 交渉 社内関連部門 営業 等 連携 育成 管理 At PUMA Japan, you will lead both the operational and managerial aspects of the apparel product development process-from initial concept to market launch. Your responsibilities include planning and managing development schedules and budgets, while continuously improving processes to optimize efficiency and product quality. You will formulate product strategies based on market research and competitive analysis and collaborate and negotiate with a wide range of stakeholders including MDs, designers, material manufacturers, and suppliers. Cross-functional coordination with internal departments such as marketing, sales, and logistics is essential to drive projects forward. Additionally, you will be responsible for nurturing and managing team members to maximize organizational performance and skill development. Execute and manage the apparel product development process Plan and manage development schedules and budgets Continuously improving development workflows Formulate product strategies through market research and competitive analysis Collaborate and negotiate with MDs, designers, material manufacturers, and suppliers Coordinate with internal departments (marketing, sales, logistics, etc.) Manage and develop team members PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination. PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

CRM Manager  Closely work with agencies/retailers (especially e-retail partners) to identify consumer insights and new business opportunities  Contribute to the Brand short- and long-term customer recruitment strategy by: fueling and supporting the Marketing Team to identify the right target customer (launch prioritization and planning, paid media planning, event planning) issuing consumer trends' reports to HQ teams to influence innovation pipeline  In charge of CRM Strategy: New customer acquisition and retention strategy in Japan in line with central CRM guidelines whilst making sure to take into account local strategy with the objective of increasing the Brand customer LTV  Forecast and budget resources and expenses required for running the CRM program and properly allocate between the different channels, and evaluate each of their productivities  Current program details: Loyalty Point Program, Reward according to Customer Tiers in plan, C2/C3 customer (New customer return), TOP 500 VIP Gifts, DM/e-DM, LINE Connect  Monitor with Sales and Marketing teams the correspondence at Customer Services to understand source of customer complaints and requests related to CRM  Propose effective plans and strategy to improve customer retention and contribute to the business growth  Provide periodical reports on the customer base and customer profile as well as in product /business perspective  Run ad hoc customer database studies and reports to analyze and treat business objectives.  Study customer management per store, per region or retailer to access KPIs and work with the retail teams to suggest or provide solutions in accordance to the requests  Review and report on CRM and marketing actions and plans to reflect to future planning

Tokyo, Japan SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application. Your Talent 情報処理学部 大学卒業 同等 知識 方 3 5年以上 開発経験 開発言語 問 ERP 始 業務 通 企業 価値向上 関心 方 他社 他部署 含 牽引 成果 生 出 活動 従事 経験 方 小売業 卸売業 業界 構築 興味 方 販売 購買 在庫管理 財務会計 業務領域 構築経験 方 日本語 英語 読 書 可能 会話 抵抗 無 方 (尚可)Bachelor's degree in computer science or other IT related degrees Experience in min 3 to 5 years of software development in any programming language Strong interest in increasing corporate value with digital technology such as ERP and other information systems Experience in leading members from other companies or departments and engaging in activities that produce team results Industry: Retail, Wholesale, Fashion is plus. Business knowledge in any of Sales, Purchase, Inventory Management and Finance Native level Japanese English communication skill in writing / reading is needed. Business level English is great plus Your Mission 向上 設計 開発 導入 行 IT 通 企業 価値 向上 提供 合理性 観点 会社 選択 求 設計 開発 導入 当 社 IT 行 幅広 経験 積 時 開発 外部 活用 場合 他国 外部 等 機会 通 効率化 追 求 実現 向 社内外 課題解決 利用者 目的 的 背景 理解 要件 落 込 社内外 状況変化 応 最適 提供 設計 開発 変更管理 文書化 保守 運用 関 外部 適切 定 着支援 定常的 稼働正常 性確認 貢献度評価 Provides a wide range of business consultation service to PUMA Japan, including application software design, development, implementation & maintenance. When providing solutions to business requirements, it needs to select the best approach for the company in terms of speed and reasonability. There are opportunities to experience from design to implementation including in-house development. Pursue business efficiency through application systems and lead the resolution of internal and external challenges to achieve the goal Identify, understand and define user's needs, objectives and business requirements Provide appropriate solutions to internal and external business requirements Conduct activities of internal IT team for responsible business area Design and development of application systems Enhancement and documentation of application systems Communicate with external vendors for system maintenance, operations and support Prepare Testing and Conduct User Acceptance Test with Users Responsible for System Maintenance and Data Integrity of IT Systems PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination. PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

企業概要 現在 、長 時 経 世代 世代 引 継 希少 才能 貢献 上 築 、私 未来 世代 受 継 考 。私 先人 功績 感銘 受 、未来 無限 可能性 心 踊 、常 前向 、未来志向 、 分野 卓越性 追求 会社 。 一員 、私 一緒 素晴 切 開 求人内容 IT 、日本 韓国 IT 窓口 、IT環境 運用最適化、 対応、 支援、 強化 担 。地域IT IT部門 連携 、 ・ IT 安定的 運用 。 Responsibilities: IT ・運用管理 関連 ・ 対応 ・ IT 監視 管理 IT関連 契約書類管理 対応・ 移転、 導入 IT関連 参加 IT部門 IT部門 連携 協業 管理 啓発・ 企画・実施 対応 対応 日常的 対策 業務改善・ 対応 IT 評価 改善提案 IT部門 臨時 依頼 対応 IT 資格 【必須】 IT 実務経験 、 、 管理 経験 複数拠点 IT 提供能力 IT 経験 導入、 移転、 基本知識 対応経験 社内 外部 強力 協働 IT管理業務 ・ 管理、調達、在庫管理 日本語・英語 高 能力 【尚可】 企業 IT 経験 ITIL認定資格 関連資格 例 CompTIA Security+ 韓国語 能力 他 情報 人 平等 機会、競争力 報酬、快適 勤務 職場環境、福利厚生 提供 。 勤務時間 7 00 20 00 勤務 休憩 60分 年間休日 122日前後 土日・祝日、12/30~1/3) 年次有給休暇 他有給休暇 病気休暇、入院療養休暇、慶弔休暇 他無給休暇 子 看護休暇、介護休暇、産前産後休暇、育児休業、介護休業 退職金 社会保険 完備 通勤交通費 支給 上限5万円/月 確定拠出年金 所得補償保険 各種保険 所得補償保険、入院一時給付保険、高度障害補償保険 昼食費 7,000円/月 語学研修 英語・ 語 」 補助

Christian Dior G.K. is looking for CRM Manager! Responsible to develop, implement, and reinforce a customer-centric culture across different areas of the business ensuring the correct localization and execution of both global and local CRM strategies. Requirements/ Competencies Education University graduate degree Experience / Knowledge / Skills Minimum of 8-10 years of experience in Client Development, Client Relationship, and/or CRM Analytics Proactive communication with related functions especially with BTQs and Paris team Strong analytical skills with ability to deliver insightful ideas, excited to draw findings from figures Experience with any business intelligence tools is a plus (Microsoft Excel, Access, Tableau, D-Qlik, Power BI, etc Dedicated to develop the expertise in the environment of premium lifestyle brands Being a great collaborator Experience with Online CRM/ E-Clienteling is a plus Language Japanese: Native level English: Business level (speaking and writing), desirably TOEIC 750 +

About the Role: We are seeking an experienced SAP OTC Manager with strong expertise in the SAP SD (Sales and Distribution) to lead Order-to-Cash work stream in the IT organization. This role will be mainly accountable for Japan/Korea/SEA/ANZ and also providing support to Greater China. The ideal candidate will combine deep SAP expertise with retail industry knowledge. Experience integrating SAP OTC with OMS, POS, and WMS, along with SAP CAR proficiency is highly valued. Excellent communication skills in Japanese and English are essential for collaborating with global teams and business stakeholders. Key Responsibilities: - Lead the design, configuration, and implementation of SAP Order-to-Cash solutions to meet business needs. - Partner with business partners to address pain points, enhance and optimize business process flow and system solution. - Drive E2E integration with retail ecosystems (OMS, POS, WMS etc.) while ensuring SAP standard best practices. - Analyze business processes, identify requirements, and propose effective SAP solutions. - Work with SAP development team to design, develop and debug ABAP programs, including reports, interfaces, user exits, enhancements and forms etc. - Integrate SD/CAR modules with other SAP modules such as MM/FI/CO. - Perform testing, troubleshooting, and continuous improvement of the system. - Create and maintain technical documentation, including specifications and user guides. - Provide training and support to end-users and junior team members. Our Competencies for All People Managers Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. http://www.tapestry.com/ Req ID: 120693 Language requirement: Japanese: professional proficiency English: professional proficiency Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. http://www.tapestry.com/ Req ID: 120693