QVC
JP87004
Supply Chain Director - QA & Inbound Logistics
Responsibility Summary
To lead the Japan Quality Assurance and Inbound Supply Chain function providing complete end-to-end solutions (combined PO management, Domestic & International freight transport, and Quality Assurance services) to meet the needs of the Merchandising function, Commerce function, fulfillment network, and vendor base.To ensure that the Japan Inbound Transportation function has robust strategic planning and implementing capabilities that deliver industry-leading, highly complex, and bespoke transportation nodes/solutions with responsibility for transportation costs.Responsible for leading the Q&H PO Management functions (in support of the Merchandising / Commerce, Operations, and vendor base) ensuring the highest service levels are provided.Working in conjunction with the merchandising department. Ensuring that the QA and Operational Compliance strategy supports the vision/ objectives of the Merchants and Vendors.In conjunction with relevant legislation, set and maintain required quality standards across all product categories to ensure the quality of both potential and actual products.Develop strategies, plans, and processes that are fit for the present and future, aligned with QVC's goals, and are best in class.Key Accountabilities
1. 60% Leadership: ( Inbound Logistics and QA )
To ensure the performance of all third-party logistics providers is closely managed to meet the required service specifications and agreed cost base.Ensure that all products conform to relevant quality & compliance standards and that there is adequate reporting and record-keeping evidence compliance. Maintain a clear understanding of legislative obligations when evaluating processes and implementing change.To lead Inbound teams that are responsible for the tracking and predictability of all Merchandising POs into the business ensuring that inventory arrives on time / in full across all US operations centers supporting regionalization strategies with a focus on speed to market.To ensure appropriate labor/capacity planning is in place to have the required levels of manpower that balances the service provision whilst achieving budgeted manpower operating costs for Quality Assurance and Inbound logistics.Ensure robust processes are in place to monitor and control all budgetary expenditures (Manpower & non-Manpower).Ensure mechanisms are in place to measure and monitor all functional key performance indicators, ensuring that appropriate action is taken as required to achieve/exceed agreed goals and standards. Maintain a clear understanding of QVC legislative obligations evaluating our process and implementing change, To ensure that each level of the organization has a clear and consistent understanding of their role, performance expectations, and standards and that effective coaching, mentoring, and performance management are in place to support positive development of all team members.Ensure proactive programs and initiatives are in place (via leaders of others) to create & develop a strong culture of engagement across the organization with an emphasis on creating empowered teams.Ensure that our 'Guiding Principles' are used to guide decision-making and choices at all levels.Via a culture of continuous improvement, ensure all leaders and team members have a strong understanding of the ethos and tools available to identify and implement positive incremental changes to operating procedures to drive overall performance. To recruit, develop, motivate, and coach Supply Chain and Quality Assurance team employees to develop potential and meet QVC's strategic operational requirements.To be accountable for compliance with all Health & Safety regulations and ensuring that company standards are adhered to at all times.2. 40% Internal and External Customer Relationship Management:
To cultivate and proactively manage 'service-focused' relationships with the key Merchandising stakeholders on behalf of the Operations function for all Inbound Services.To be integrated into the Merchandising function senior leadership team, putting in place robust mechanisms to understand/influence current and future strategies, opportunities, and requirements - and provide key "Supply Chain" capabilities to support business growth.To implement and continuously develop the 'Client Relationship' plan - designed to create an environment of shared confidence, trust, and collaboration between the key stakeholders and the Inbound Supply Chain function.To define and implement key performance & service metrics - ensuring key stakeholders are provided with full visibility of the quality-of-service provided by the Inbound Supply chain and QA functions (including 3rd party service providers).Manage customer escalations ensuring communication with the global teams, legal and Merchandising functions as well as vendors and external regulatory agencies around issues and concerns. Drive the strategy around vendor risk assessment and vendor performance using insight from the performance improvements team.Drive the product quality customer experience and vendor/customer analysis strategy globally partnering with QA leads.Critical Skills/Knowledge
Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to develop and deliver effective and persuasive presentations or written communications.Ability to effectively communicate and articulate ideas, information, and issues across the organization.Ability to effectively drive change management activities to achieve business goals and objectives.Demonstrated experience in setting, maintaining, and managing quality standards and processes.Excellent organizational, planning, and business management skills. Extensive knowledge of risk management theory with evidence of an ability to apply this knowledge to consumer products.Highly developed interpersonal skills; adept at working cross-functionally, collaborating, influencing, and negotiating with others within a diverse cultural environment.Industry expert with extensive experience in quality management across different markets and product categoriesStrong business and financial acumen.Strong leadership presence and credibility with executive-level management, vendors, and team members.Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.Qualifications
1. Education:
College/University degree relating to Supply Chain (Quality Assurance, Fulfilment, Inbound Logistics, and transportation)Relevant experience may be substituted for a portion of the education requirement.2. Experience:
Proven leadership of program implementation and change management.Minimum of 5 years experience in quality management, performance improvement, vendor management, product compliance, Supply Chain, and Inbound Logistics with increasing levels of decision-making responsibility and influence.Minimum 5 years experience in Supply Chain/ Fulfilment.Skills
Has a proven record in customer relationship management (CRM) - able to demonstrate strong relationship-building skills across a wide range of internal and external customers and deliver a high level of quality service.A skilled communicator who can adapt their style to suit a broad range of recipients to build trust and credibility.Excellent leadership and interpersonal skills and can balance objectives of a great employee experience, internal & external customer experience, and financial performance.in addition to the ability to work under pressure and tight deadlines.Industry expert with in-depth experience in Quality Assurance, Supply Chain, and Fulfilment.
