Cartier Inbound Clients Business Development Manager
Cartier, l'artisan des pas sions.
Within the Client Relations and Service team, the Business Development Manager is in charge of optimizing the business with Inbound clients.
He/she is responsible to identify the Inbound client categories in prospective areas, to define the right targets, and to build a solid and selective network among local Inbound clients/ intermediates or Inbound tourists. He/she defines and implements action plans, in order to recruit and develop loyalty of these contacts.
He/she creates and animates a local community of multilingual sales associates in order to coordinate initiatives. He/she works in close collaboration with the boutiques, the local headquarter teams (events, CRM, marketing…) and the Cartier International Business Development platform.
As the specialist of the Inbound business, he/she is in charge of analyzing results, identifying trends, risks and opportunities, and watching the competitive environment.
REPORTING TO:Client Relations and Service Director
-Identify the potential Inbound client category in the context of the visit objectives and travelling pattern in subsidiaries or region.
-Identify qualified local Foreigners’ communities to further access to this network
-Leverage possible resource among the local Foreigners’ community
-Optimize relationship with local business partners also involved in the Inbound business (department stores, retailers…)
-Define exclusive recruitment and loyalty action plans to local or tourists
-Implement treatment opportunities for contacts in close collaboration with local retail, events, CRM teams (educational training, private viewing, cocktails…)
-Follow-up the results of campaign, extend and upgrade clients contacts and treatment
-Embody the Maison for this network (be an ambassador)
-Create a “Inbound Committee” with the local multilingual sales associates, in order to establish transparent and positive coordination and to leverage resources
-Assist the recruitment of multilingual sales associates and the training program
-Strong networking skills will be needed to develop new Clients -Excellent interpersonal communication, and organizational skills are essential for frequent communication with internal and external members internationally
-Ability to innovate and structure your activity as this is a new position for Richemont Japan
-At least 5 years of experience in luxury services or retail business is essential to understand how to work with VIP customers
-Good connections within the Chinese community in prospective countries/regions
-Passionate, results driven, service oriented and strong business mindset
-Strong presentation skills are needed when making proposals and facilitating business meetings
-Other competencies include: flexible, dynamic, proactive, precise, team player -Chinese- (native speaker), English- (fluent), and Japanese (fluent)